call connected

  1. ChrisTTG

    Play a prompt/sound to agent before a queue call is Connected

    Commonly described as a whisper to an agent when a queue call comes in. When an agent answers a queue call, just before it is connected, a custom audible message is played (Example "Sales UK"). Something unique to the call queue. Allowing the agent to identify and prepare for the incoming call...
    • ChrisTTG
    • Thread
    • agent audible call connected message prompt queue whisper
    • Replies: 0
    • Forum: Server
  2. WindowedOffice

    No Sound on External Calls

    Hello everyone, We've been trying to resolve an issue with calling out externally. When a user answers a call made from our network there isn't any sound from the callers phone or the callees phone. The calls get connected but no audio can be heard either end. This appears to only happen after...
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