call flow

  1. NicholasBarnes

    Best way of playing unskippable audio file at some point in the call flow?

    Hi all, I have a customer with a specific requirement for inbound calls. 1 - Play "Thank you for calling COMPANY" message. This must not be skippable by the caller. 2 - Play current status message (e.g. "It's currently snowing and staff numbers are reduced. We apologise for longer than average...

  2. Forward rules to call flow

    Hi @edossantos, the 3CX team in Germany told me you may can help me with my issue regarding a call flow. I want to forward calls depending on the state of a user to a call flow. If an user extension is unavailable the call should be transferred to the call flow. But unfortunately, there is no...
    • pbr
    • Thread
    • call flow forward rules forward to call flow app user extension
    • Replies: 4
    • Forum: Call Flow Designer

  3. 3CX call flow

    Hi, We have a new customer who wants a setup in process to do the following. open 8:30 - 18:00 Before opening 8- 8:30 to play a message After closing 18:00 - 18:30 to play a message and then to have one generic OOH to play when closed. I need to know if call flowing will allow me to do this...

  4. Callflow with Call to external number

    Hello, I am having problems configuring a call flow to do what I want it to. We have a customer who needs to be notified if a new voicemail is left on a specific number. Initially I had planned on creating a callflow where the voicemail is sent to a specific email which is checked regularly...

  5. Is it possible to create a Call Flow, that calls a lead and at the same time it shows the lead and all his informations?

    To be more precise, I want to integrate 3cx with my MS Dynamics 365(online). And I want to create a Call Flow, that gets all the Leads from Dynamics and calls them for me. While it is calling a lead, I need to know who I am calling with(maybe opening the lead for me in CRM or just showing the...
    • Bananenmuß
    • Thread
    • call flow call flow designer crm dynamics flow intregration
    • Replies: 2
    • Forum: Other
  6. Dag-Arne Tveten

    DID is blank for incoming calls

    Hi, I have a 3CX server (Windows) with 3 SIP trunks from the same provider. All calls on all trunks are sent to a call flow app, for further routing. For two of the trunks it works fine, but for the third, the DID doesn't have a value, so the routing call flpw doesn't know where to route the...

  7. Call Flow Use of xml file

    Hi All, I'm New in this so please don't shoot, :-) I have a not so obvious question I created around 30 different call flows (for every customer queue one) and this will increase, but I’m struggling with the holiday part. Now I have added the holiday’s into the call flow, because I can’t...

  8. Voice Apps - Activation button disabled

    Hello community, Can you tell me why the activation button of the "Voice Apps" is disabled ? I managed to change the 3CX Phone System on my own server. Thank you for your precious help. Alexis G. Une Nouvelle Ville

  9. Set specific caller id when transfering a call

    Hello, When using a call flow and transfering a call, I would like to show a specific number instead of the caller id of the caller. Is that possible? Thank you, Steffen Maier

  10. Call flow issues

    I am running into an issue that has presented itself with a client as we try to get rid of thier 3rd party call answering service. I have thier afterhours setup so it hits an auto attendant and allows for options to connect to various extentions that are to the cell app. After hours is working...

  11. Calls not routing properly

    Hey guys tried looking around for an answer to this but not seeing much based on my setup. i have a client who we setup on 15.5 that has 8 FXO lines and to handle that they have 2 patton 4114's. The problem I am having is when trying to setup the inbound rules. The 1st patton routes properly...

  12. Call Flow Help

    Hi, I need some help with a difficult call flow design. I got multipul DID's, and each DID has is own deparment. But I got also many reseller from diffirent country's calling to my DID's. I want to route inbound calls based on dialed DID from caller-id (+32*) to diffirent IVR's. Example: A...
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