call flow

  1. Calls Still Received After Switching Extensions

    We have an on-call extension tied to a ring group, and that extension is only used for receiving afterhours calls via that ring group. Staff have a personal extension to use during regular business hours. When a staff member who was on-call is no longer assigned an on-call shift, they switch...

  2. How to Route Callbacks to the Sales Agent Who Originally Called?

    Hey everyone! I'm hoping someone here might have solved this puzzle before, because I'm a bit stuck! My Setup 3CX Version: 20.0 (Self-hosted) License: 8SC Pro Sales team in one Department (they only make outbound calls) Back Office team in a Queue (handling all inbound calls) No CRM connected...
  3. zahir sirag

    3CX checking DIDs with call script or CFD custom MOH

    Hello, I need to create a script similar to https://www.3cx.com/blog/call-flow-scripts/call-routing-did The issue I’m facing is the following: when I check the number and transfer the call to the extension, no audio is played until the extension answers. Instead, I would like the file...
    • zahir sirag
    • Thread
    • call flow call script cfd did direct did inbond rules did logic inbound onhold usprog
    • Replies: 3
    • Forum: Call Flow Designer
  4. JoshuaF

    CFD - Set Queue Extension Status Skipping Users in Loop

    Hey Legends, A client is wanting to prevent users from sneakily logging out of their assigned queues. We've created the below CFD that runs on an inbound call to the queue that does the following: - Sets Int ExtensionIndex = 0 - Get Queue Extensions - Specific queue - ALL EXT - While...
  5. Harjeet

    A Simple Call routing/flow setup

    Hi Guys I am trying to implement below. call comes into DID, it needs to play announcement that says press 1 for this , 2 for this and so on, op1, sends call to ext202 op2 sends call to ext201 op3 sends call to a queue 801 now if call is not answered in the queue or if its out of office...

  6. Call flow assistance out of the box or CFD needed?

    I have a client that has two receptionists that want to be able to answer a call, and if another call comes through put the current caller on hold deal with the new caller, then return to the existing call. I had suggested using a queue and this was tested, but they didn't like the callere...

  7. Call Flow - Integration with CRM

    Good Afternoon Colleagues I hope you are doing well . One of my colleagues needs to implement the below scenario: He has CRM with list of numbers that needed to be called. File with people to call received from CRM. We need 3CX start calling the first number. We don't need to connect the call...
  8. TLCtech

    Call flow replacing one VM for another

    We have a receptionist who is out for a while and we have a couple of back up people that do reception. Since our main receptionist was out, I started by turning their extension to DND for the week, and send all voicemails to our back up. Once done, reception (00) was still getting phone calls...

  9. Call Flow Question

    Good morning 3CX brains-trust, I have a ring group scenario to pose to you all, to see if there's solution rather than a work around. We are a school who have a number of extensions associated with a department rather than a person (IT department, Maths Faculty etc). Working with the IT...
  10. ales.vukovic@kron-telekom

    code to cfdproj file

    Hi The files from cfd project got lost. I have the code from 3cx management console. How can I recreate cfdproj files from the code? Is there a procedure in Call Flow Designer?

  11. Activate Page and Play Audio

    looking do make a simple "Panic" soft key. Basically looking to have a softkey call a page group which will activate page then play pre-recorded message over the page. I have a page group setup, when I dial ext 9999. the phone activates and page is live. I have a simple flow setup to ext 5555...
    • Kooft
    • Thread
    • 3cx call flow design call flow call flow apps cfd cfd call flow designer
    • Replies: 9
    • Forum: Call Flow Designer

  12. 8 SC: Forwarding 8th call to external number

    Hello, Is it possible to set a limit of calls to your PBX and anything passing the limit will get forwarded to an external number? E.g. We have 8 sim calls license, and we want to set the limit to 7 so that if the 8th call goes active it will get forwarded to an external number.

  13. Google text to speech and Speech to a Text authentication issue

    Hello everyone I hope that all of you are doing well, I have followed step by step using this guide https://www.3cx.com/docs/cfd-google-cloud-speech/#:~:text=Using%20Google%20Cloud%20Speech%20Services%20with%20the%203CX,Build%20and%20Deploy%20to%203CX%20Phone%20System%20 and I am getting an...
  14. ronenba

    call flow call flow toggle control day/night day/night

    looking to create a day/night button toggle control During the day I need the calls to ring n a group and at night (example *280) answer by extension 500 and we can forward all calls from this extension to a cell phone I could not find the option for call flow , or toggle from day/night (Not...

  15. Q: weird new problem with call flow, inbound>seek>IVR

    Hi, I've got a small fun question. I've got a client who is running 3cx-latest, hosted on an OVH Public Cloud VM. It has been in service for about 2 years. The license of the 3cx is 'free small standard 4SC' version. Generally speaking it has worked very smoothly. So, the new strange thing. I...

  16. Help with emergency call flow / dialler app

    I'm trying to make an emergency call flow / dialer app. What I want is a user dials an internal extension. This extension hunts through a list of other users. Who ever answers i want them to hear an audio playback I then want them to be able to speak with the original caller. 1 problem I'm...

  17. Stoping the prompt in Voice Input

    Hey everyone. Simple question here. Is it possible somehow to stop the Voice Input prompt when the caller starts speaking, as if it received a DTMF? The application would be for a IVR of sorts, but as the prompt is a bit long, I imagine people might try to cut it by speaking.

  18. Annoying beep sound during call transfers IVR

    I have created a new flow in 3CX. But I came across "issue" that I can't seem to fix. The Call Routing (CR) is a sequence of IVR and Call Queue's (CQ). But when a call is forwarded from the IVR to a CQ, you will hear an annoying “Beep” tone and vice versa from CQ to IVR. From IVR to IVR there...

  19. Solved Makecall result check CFD

    Hello All, I am working on a callflow project: A summary of the call flow: 1. Inbound call on external number 2. Ring queue #1 3. If nobody pickup the call ring queue #2 4. If nobody pickup the call park the call and trigger a IVR. 5. The IVR will start the callflow app which will: Dial an...

  20. Condition for Anonymous Call

    Hallo, we want to create a Call Flow that detects if a caller calls us "Anonymous" or sends his number. We use the Condition EQUAL("session.ani","Anonymous"). It does not work. Thank you in advanced
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