call journaling

  1. Call Journaling

    Hi, I set up Call Journaling and was working fine but it has stopped working now. INSERT INTO calls (contactnumber, agentexention, description, calldatetime, callduration, calldirection, name, calltype, entityid, entitytype, firstname) VALUES ('[Number]', '[Agent]', '3CX PhoneSystem Call'...
    • NOC12
    • Thread
    • call journaling
    • Replies: 2
    • Forum: Other

  2. Zendesk Integration for specific extensions

    We are using Zendesk, and prior to v18, it worked great. I didn't set it up, so I don't know how it was originally setup. But, I need it to create a ticket for calls only to specific extensions. When we upgraded to 18, it started creating tickets to calls to every extension. I'm not sure...
    • Tubasol
    • Thread
    • call journaling crm integration zendesk zendesk 3cx integration
    • Replies: 3
    • Forum: Zendesk

  3. ReportCall is not triggered even if ContactLookup returns proper data.

    Hi All, I am getting below response in the log file even if contact lookup is perfectly done. 2021/12/03 09:58:43.460|4416|0076|Trac|CRM: missed call event received for a call which is part of multiple calls (ring group or queue) - call journaling in CRM is skipped I am attaching the logs here...
    • andrewbirrell
    • Thread
    • call journaling report missed call reportcall
    • Replies: 7
    • Forum: Other

  4. Call Logs (Journaling) not showing in VTiger 7.4

    Hello everyone, lately I've integrated VTigerCRM Opensource 7.4 with my 3cx using webservices.php and while the windows pop-ups when I try a call, I can't seem to find the call log or the call journaling anywhere although I've enabled it in the 3CX side. I haven't seen any solution in the forums...
    • Bajram
    • Thread
    • call journaling call logs crm integration system log vtiger
    • Replies: 1
    • Forum: Other

  5. Solved CRM Salesforce - Call Journaling Disabled

    Hello, We had Call Journaling enabled for our CRM that was established by another admin, through salesforce. I've gone through the documentation and the settings look correct from both the Salesforce and 3CX admin portal. But for some reason I cant get the logs to appear on our CRM. Below is...
    • MrL
    • Thread
    • call journaling crm integration crm salesforce refresh token salesforce call journaling salesforcev2
    • Replies: 12
    • Forum: Salesforce

  6. Transferred calls & CRM journaling

    Hi, I have an issue with CRM Integration, regarding Calls Journaling when there is an incoming call with a supervised transfer scenario. I call to the main header number and the receptionist receives the call and transfer it from its extension to another employee extensions. In this scenario I...
    • chuxo
    • Thread
    • call journaling
    • Replies: 3
    • Forum: Other

  7. Zoho CRM Jounaling Issue

    I'm having an issue with call journaling to Zoho CRM. Call lookup and contact creation is working fine. My 3CX is on V16.0.6.65 with a Pro license. I have Zoho CRM included as part of my Zoho One subscription. I receive the below in my 3cxSystemService.log. Performing GET request...
    • refocusit
    • Thread
    • call journaling zoho crm
    • Replies: 2
    • Forum: Zoho

  8. Auto Dialer triggers the Popup only first time

    Hi, I need to trigger the popup (CRM Journaling is already setup for all inbound calls) for every call that is made via autodialer. But now, when i activate the CFD app, the first incoming call is triggering the popup, after that the popup is not working. How to fix this. Does auto dialer...

  9. Call Journaling x SQL Integration

    Hi There, I´m trying to setup the call journaling send to SQL the Calls but it dont create any register into SQL. I made the same setup to contacts and it´s working properly. I know that the contact number must be a CRM a CRM Contact But it dont go. I have checked in SQL and thereisnt any...
    • MiltonGuimaraes
    • Thread
    • call journaling contacts crm integration sql
    • Replies: 4
    • Forum: Other

  10. Export call logs from 3CX to CRM

    We have moved to the next phase of the integration between Odoo and 3CX so now we want to sync the call logs from the 3CX to Odoo. We are using the Call Journalling option in the 3CX Template that is working great for contacts that are already in Odoo, but the issue that we have now is with...
    • DNV
    • Thread
    • call journaling crm integration odoo
    • Replies: 3
    • Forum: Other

  11. Salesforce Integration - Syncing call duration

    Hi, I setup the salesforce CRM integration today and it is talking with salesforce and identifying contacts - I would like to synchronize call duration, type etc automatically. I see that in the 'Integrate 3CX Phone System Pro with Salesforce.com' that this is avail;able with 3CX v16 - what is...

  12. Call Journaling / ReportCall

    Hi, I am trying to get call journaling working, I have installed a simple template (copied from the Zoho connector). Using ReportCall to call a webhook. My webhook is not being hit with any calls from the 3CX system, are there any settings / configuration needed for 3CX to trigger the call to...
    • Ian Rimmer
    • Thread
    • call journaling reportcall
    • Replies: 1
    • Forum: Other
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