call quality

  1. Solved Yealink W60B no call quality button

    Hello, we have two users, that use a Yealink W60B DECT behind an SBC. Under the Team page of the dashboard they show a grey box, without saying not registered, and won't let me monitor call quality. But under the Admin page they are registered, when calling they work properly. The DECT is on the...
    • Nicolò
    • Thread
    • call quality dect sbc snom yealink
    • Replies: 2
    • Forum: Yealink
  2. ArtR

    Call connection quality from Excellent to Poor since v20 update 4 on the weekend

    Hi All, I've been working with a user who was complaining of occasional call quality issues to customers, so we turned ON his connection logging and working through testing etc last week. During that time, the calls placed came back as Excellent quality. Now since the weekend gone, when v4 was...
  3. ronenba

    V20 issue with changing sip trunk + Voip.ms

    started to have metal quality calls: 1. run updates to the PBX 2. restart the PBX 3. router on the customer network 4. test the internet speed 5. change on voip.ms the server address for the sip, when changing on 3cx getting busy for incoming calls, and any other server from the one we set up...

  4. System Security and Call Quality

    Hello everyone, I can't find a specific sub-forum for this topic so I just post this here. Please remove if not appropriate I am first time installer of 3CX. We have the 3CX PBX server installed on our test server via ESXi 7.0 hypervisor. We have 1Gb fiber-optic Internet line with static IP...

  5. Unsupported VoIP provider Call Quality

    Hello, we have struggled with poor call quality since switching to 3CX. The majority of calls sound mumbled and/or have a noticeable delay when speaking. 3CX Version, Enterprise 16.0.1078 Server OS, unknown hosted by trusted partner Is the 3CX Server Hosted and where? yes, trusted partner IP...

  6. general quality and reliability sanity check

    I am curious to ask for general feedback from people who are using 3cx/softphone app. I've got a client who has been on the system for about a month now. The vast majority of the office team are using softphone (approx 35people on IOS / latest apple phone devices; approx 10 people on android /...
    • fortech
    • Thread
    • call quality debugging softphone
    • Replies: 8
    • Forum: iOS

  7. 3CX or user error?

    We've setup a 3CX system using AWS and it has been working perfectly well for the last 6+ months. Recently, one user has noted frequent complaints from their customers regarding call quality. The user does not hear any crackling/distortion however the caller on the other end does. This is only...
  8. OCWI

    Call quality score / MOS Score / Call quality monitor

    I have demo'd a product called VoIP spear found here https://www.voipspear.com/ While their pricing is far to high for what they accomplish, it is a really cool idea that i think would be very valuable to the providers and re-sellers here. It pings something (anything) on the end users...
    • OCWI
    • Thread
    • call quality call score mos score qos quality monitor sbc monitor
    • Replies: 18
    • Forum: Server

  9. 3CX v15 + Yealink T4x - Customer Complaining about Call Quality

    Hi Team, We've just rolled out a 3CX v15 for Linux install for a client (16 license, professional), with Patton SN4114/JO trunked to 4x PSTN lines. They are not using VoIP, however they have Yealink T42G, Yealink T46G and Yealink T48G handsets. The customer has advised that their previous NEC...
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