call queue status indicator

  1. Agent login status per queue

    We are building a dashboard to have an overview of our 3CX system, including which user is logged into or out of which queue. The public XAPI's Users.QueueStatus field only reflects whether an agent is logged into at least one queue, not their status in any individual queue. This means: (1)...

  2. Queue manager view: List active agents on top

    Hi, I'm implementing a call center where each queue has + 70 extensions with only 10-15 active per day (24 hour shifts). Currently the Queue Manager view only shows me all the extensions (sequentially based on phone number), whether they are logged/registered or not. This is very confusing...
    • PhoneOnline
    • Thread
    • agent status call queue status indicator webclient
    • Replies: 0
    • Forum: Web Client

  3. "You are at position # in the queue" Call queue status indicator

    Hi all, new to the forums, but been using 3CX since v13. I'm a low-level admin and certainly dont know everything, but I now need to configure one of our DDI's so that when people are on hold they not only get MUH (music on hold) but also, every 20 secs or so an interrupt message saying "you are...

  4. Call Queue Status indicator

    Hello, I apologize if this has been suggested before, however, I did not see any mention of it in the forum. When using 3CX with Fanvil X5S phones and configuring 2 BLF buttons to be Q:IN and Q:OUT, there is no indicator on the phone to remind the user if they are logged in or out of the...
    • Scot Busby
    • Thread
    • call queue call queue status indicator indicator
    • Replies: 3
    • Forum: Server
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