call records

  1. Call transcription – User access to their own transcripts

    Hello, With the introduction of call transcription, it would be very useful for each user to be able to easily view the transcripts of their own calls without having access to other users' recordings. Currently, access to transcripts appears to be directly linked to access to recordings and...
    • agencepro
    • Thread
    • call records transcription and summary
    • Replies: 3
    • Forum: AI

  2. Call Accounting / CDR storage limits

    I have a customer with a specific requirement to pull call records going back 3 years. Are there any limits to how call records are stored?

  3. Solved Can't play records through call on Windows client

    Good day! Since 3cx v16 i can't play call records in 3CXPhone for Windows through PlayFile (listen on phone). Earlier when i want to listen my call record, just select Play on phone and accept PlayFile call. Now i only can save and play file in system audio player. Also i can't delete call...
    • SomeFunnyUserOf3CX
    • Thread
    • call records play on phone play records playfile urgency v16 bug windows
    • Replies: 1
    • Forum: Web Client
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