Call Accounting / CDR storage limits

[BLS_LeeR]

I have a customer with a specific requirement to pull call records going back 3 years. Are there any limits to how call records are stored?

 

[jed]

I have a customer with a specific requirement to pull call records going back 3 years. Are there any limits to how call records are stored?

Edit: SORRY, I didn't read the headline properly, for the CDR File you can add data until you haven't got any more disk space

The below were if you wanted to pull reports.
If you didn't delete your Calllogs, you can go way back, actually all the way back to the Installation date
However please note the limit of currently 20000 Calls per Report due to the resources used to pull the reports. I guess you are far over this limit with a 3-year Report

It is possible to change the Row Limit, however, remember to set it back, so you don't kill the server by accident
https://www.3cx.com/community/threads/report-incomplete-due-to-too-many-logs.85085/

 

[BLS_LeeR]

I don't think they'll need a single report of all calls going back 3 years, just the ability to hunt for specific calls that are up to 3 years old. Sounds like the call data exists in perpetuity unless it's manually removed. Sound correct?

 

[jed]

Sounds like the call data exists in perpetuity unless it's manually removed. Sound correct?

Yes, that sounds correct. But please <F5> the page and read the edited post again, as you asked for CDR, and I answered for reports Sorry.

 

[OlegR_3CX]

Which kind of report do you wish to run?
Indeed there is a limitation to how many rows PBX can output in a single report, and it is mentioned by the colleague above.
If you have the call in your call history for 3 year, you can specify a custom range for the date and run the report, for example:

 

[BLS_LeeR]

I was using CDR as a generic term, and the 3CX CDR output wouldn't apply (unless as a possible workaround). Call reporting would be the preferred method to access old call data and sounds like it would fit this 3 year requirement.