call reporting

  1. Missing calls from call report (bug?)

    Using the 3CX API I have the previous week (Monday 00:00 to Friday 23:59) call reports download every Monday morning. I was double checking some call numbers while working in Power BI and noticed a descrepency in the number of calls. I manually ran the 3CX call report using the 3CX web console...
    • ASTERHC
    • Thread
    • 3cx call report bug bug report bugs call report call reporting call reports
    • Replies: 6
    • Forum: Phone System / PBX

  2. MySQL PowerBI Reporting

    Hi all, We have quite a few customers running v20 update 8. We want to provide many of them with PowerBI reporting, but we want the data to be offset in MySQL for technical reasons not relevant here. The PowerBI reports that have been provided so far relate to Microsoft SQL. Our question is...

  3. XAPI Call Log Data Report - CallId value is always '1'

    After we updated our phone system to V20 around 14/08/25, any reports retrieved via the xapi/v1/ReportCallLogData route results in a CallId value of '1'. Even if multiple call logs are returned in a single response, they all have 1. Example snippet of API response (data has been sanitised, but...

  4. Solved Reporting Call Log

    Good day, I have a scheduled report that sends me the previous week's calls. Recently, I noticed that on the report many of the fields have changed, i.e Caller ID is now Call ID. Im, on Version 20.0 Update 6. Before: Call TimeCaller...

  5. Emailing Reports issue

    Hi guys, We have a weird issue. I have seven 3CX reports that worked great for a while when only one email is set under the "e-mail" box. However, once I added a second email address separated by a comma in the "e-mail" box in four out of seven reports, I started having issues. Yesterday was the...

  6. Roll Over call queues

    We have a client that currently has 3 main call queues. These call queues fail over from 1 to 2 and 2 to 3 where queue 1 has say 5 agents and queue 2 has 10 agent but 5 from the previous queue and queue 3 has 15 agent containing the agents from 1 and 2. Is there a way to do this with 1 queue...
    • BenBryson
    • Thread
    • abandoned queue calls call reporting queue
    • Replies: 2
    • Forum: SMB

  7. 3CX Reporting - Inaccurate

    Hi We pull monthly ring groups statistics reports. There are only 3x ring groups defined. Auto attendant Option 1, 2 and 3 route incoming calls to these ring groups based on the caller selection. Extension/Ring groups 5000, 5001 report accurate stats. Ring groups extension 5002 never shows...

  8. Startup Pro - No call or chat reporting visible

    Hey, New 3CX user. I've set up an SIP Trunk with a telecom provider and the 3CX platform seems to be working correctly. What I can't figure out though is where or why I can't see call reporting. It says on the licence feature list that it should be available with Hosted Startup Pro but I...
    • JJ-Astranti
    • Thread
    • call reporting startup pro
    • Replies: 2
    • Forum: SMB
  9. ronenba

    Reporting - Empty

    i setup report to be sent every first of every month includes all calls for extension when i get the report it is always empty what i am missing ? when i check in the call log i see call ( cannot search for a month) I setup for the last month / last 30 days / custom all of the report showed...
  10. Dunblue

    Call reporting - Startup Pro

    Where is this function? I can't seem to find it.
    • Dunblue
    • Thread
    • call reporting reporting
    • Replies: 5
    • Forum: SMB
  11. kinetix

    Reporting Adjustment for Calls that Start in the Queue and Land at Extensions.

    Would like to see Queue Reports able to accurately report on Inbound Queue Calls that might get transfered to a Queue Agent's Extension. For example, the Agent sees a Queue Call in the Switch Board that has Breached an SLA and they opt to Transfer that call to their Extension. This call...
    • kinetix
    • Thread
    • agent agent reports call reporting queue queue call
    • Replies: 0
    • Forum: Server

  12. What Currency used on call report 3cx?

    Hi All, I want to ask about the call report on 3cx. My company is using 3cx and every month we do report with the report feature on the 3cx admin console. I wanna ask. If we created the call report, there is a cost column, my question is what Currency is that using on the reporting 3cx? Is it...

  13. Improved CDR options or improved access to data for call statistics

    Currently the CDR file is woefully inadequate if you need to gather information on call queues especially if you need waiting time information. For some reason the CDR logs a call as answered when the call hits the IVR. The only other option is to access the SQL data directly which we've...
    • Nicole Hay
    • Thread
    • api call reporting cdr
    • Replies: 1
    • Forum: Server

  14. User codes before allowing outbound call

    Hi There, I'm new to 3CX. We have just purchased the Professional license. I forgot to check for this feature before purchase, so I hope someone can help me out. Our current phone system allows each person to get a dialing code which they will use from any extension before they dial a outbound...

  15. Call Reports - Incoming and Outgoing Calls in Single Report

    At present, the Call Reports report will only display the incoming or outgoing calls from a set of extensions, it would be quite useful if this data could be combined into one report showing all call activity (both incoming and outgoing) from a set of extensions. The use case for this is a...
    • David Rowe
    • Thread
    • call report call reporting report reporting
    • Replies: 0
    • Forum: Server

  16. Call Reports - (Hourly) Detailed Queue Statistics

    Is there any other way I can extract an hourly detailed queue statistics summary. No option for hourly.
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