call source identification

  1. MaxDaemon

    Incoming call issue

    I've spent hours searching and trying to find a logical reason for this happening. Basically, we have had thousands of successful calls in the past year, but suddenly we have one single customer (on our mult-tenant) that can't receive calls from one single vendor. My SIP provider swears it's...
    • MaxDaemon
    • Thread
    • call source identification incoming call flow
    • Replies: 11
    • Forum: US
  2. Lasantha Game Kankanamge

    Call Source Identification on V20

    Do we have this option in V20, or has 3CX removed it? How can we manually fix the inbound routing with multiple SIP trunks from the same provider? Creating the Trunk as "Generic" works sometimes, but there are instances in which this didn't work. This has become a pain for most 3CX customers...

  3. Transfer identification

    Hello, We have a usage issue with transfers: When an outside caller calls an extension directly (not through reception) and the callee doesn't answer the call is transfered to the receptionist as it should. The issue is that the receptionist doesn't know that the caller called the extension...

  4. Trunks not working

    Hi, I have 2 trunks (2 bills) from the same provider. Trunk 1 is working fine. The calls to trunk 2 goes to the first trunk? That's annoying because i want a separated inbound rule and ivr. The provider told me to disable call source identification on both trunks. Then my second trunk works...
    • RobbeB
    • Thread
    • call source identification intertel provider sip trunk trunk
    • Replies: 5
    • Forum: US
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