call status

  1. Solved 3CX status when on a call

    Hello, We have successfully integrated the 3CX status with the MS Teams status in both directions. We currently use busy lights which integrate with MS Teams status. For this reason, we are looking for a solution that could put the 3CX Profile Status in DND when a user is on a call from their...
    • Bayview_IT
    • Thread
    • call status ms teams profile status
    • Replies: 1
    • Forum: MS Teams

  2. Call successful/unsuccessful API?

    Hello! I am implementing a feature for my Dialer in a self-hosted version of 3CX. Our new functionality is about how many times a number can be called daily from the dialer before flagging it as done for that day. I don't seem to find any reference about calls that were answered and calls that...

  3. Not all ReportCall entries are sent to Salesforce.

    We use 3cx integration with Salesforce out of the box. All tests pass, we can find our customers by phone number. But calls that receive 486 Busy here status do not fall into salesforce. The logs show that 3cx is connected to the CRM to transfer the status of the call, but the status does not...
    • dipraise
    • Thread
    • 486 busy here call status crm salesforce
    • Replies: 5
    • Forum: Salesforce

  4. Solved Anyone using status lights to indicate call status?

    Hi all! Today, we were discussing around the office how we could better indicate to others that we were on a call, and someone had the idea of a status light that could integrate with our 3CX softphones via the API to indicate that we are on a call, as it isn't always obvious if we are waiting...
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