Hi,
We wanted CRM Lookup By Numbers to always take place, and didn't want to store the results in the 3CX company phonebook.
When we switch off the "Add CRM contacts to 3CX company phonebook when a call or message is sent or received." setting, we can see a lookup occurring when a phone call...
Hello everyone,
I would like to use a call flow project to automatically forward an incoming call to the last person who was connected to this number.
this can be looked up in the call log.
does anyone have any idea how this can be made in the CFD?
I have a user that keeps calling me externally. The CallerID on my display is correct, however the Name is not resolved.
So my display says +xxxxxxxyyy. If he calls me on a internal line it gives CallerName.
If I understand this correctly it means that CallerID is not resolved through the...
Just configured contacts via odbc.
This works so far, when a call comes in, the database is queried and a contract is generated.
The problem is only, on the first call of this number, only the contact is generated but the caller id name is not shown on the phones, only the caller id number...
Some DID providers (e.g. localphone) do not provide CNAM (caller ID name) lookup. In Asterisk/FreePBX, I can add a 3rd party CNAM lookup source in Admin -> Caller ID Lookup Sources, e.g. ezcnam.com. Is there a way to hook up encnam.com CNAM lookup service on a 3CX PBX?