caller

  1. Internal queues - redact caller ID?

    I have some internal queues for one department to call another. The receiving department staff are cherry picking calls and ignoring some incoming calls to the queue if it's Person A or Person B, but answering if it's Person C or Person D. Is there a way I can hide the caller ID to the...

  2. Custom audio file in queue

    Hi, Is there a possibility to use custom audiofiles in the queue? At the moment, it only anounces the position to the caller. But instead, I would like to anounce the position, together with an audio file like "One moment please". Is there a way to make this work?

  3. Solved Digit 1 is automatically stripped between Bridges

    Hello, We have a 3cx Bridge connecting two offices (say 3cx-01 and 3cx-02), both located in the US, thus having the E.164 configuration set to U.S. (+1). Let's say that extension 1234 from 3cx-01 is calling extension 2222 on 3cx-02. What user 2222 will see as a display name, will be 234...

  4. Outbound company's caller ID

    Hi, every time I make a call from any of the extensions, the outbound caller ID is incorrect (it shows the first extension number's firstname and lastname i.e: Bob Marley, instead of my name) When I try to add a caller ID to an extension, I'm no longer able to make outbound calls. Any suggestions?

  5. External Callers or internal callers do not hear ringing.

    Weird problem. If users dial an extension, no "ringing" sound is heard. If the call is not picked up then it will go to VMail. This happens to external callers as well if they are transferred. Any ideas?
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