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  1. Dynamics CRM Integration - Change related record

    Hi, we are going to roll out 3cx the next weeks and i am checking possibilities about its integration to Dynamics CRM 365 (onPremise). As far as i understand an incoming call creates a phone call (activity) record and assigns it to the corresponding contact - and sets it to "completed" state ...

  2. Outbound Calls via Salesforce Cases?

    Hi all! I've been reading through the great document on Salesforce integration provided here but have encountered something that is not covered, but could be really handy. Has anyone discovered a way to add a "Call via 3CX" link on a Salesforce "Case" page? The contact phone for the customer...
    • mrpeters
    • Thread
    • call via 3cx case click to call crm integration salesforce
    • Replies: 2
    • Forum: Salesforce

  3. Minor bug: directory listing xml files Linux

    Two things I've noticed with my new installation of 3CX (Linux ISO). When you add users through the web interface the created xml files - both 000000000000-directory.xml and 3CXPhone-directory.xml files have the individual's first name in the <ln> or <LastName> fields. Secondly, when the...
    • AlnHky
    • Thread
    • address book case directory generated linux provisioning
    • Replies: 1
    • Forum: Phone System / PBX
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