chat feature

  1. Automatic Reply SMS

    Part of my business model is acknowledging communication. I like clients to know that we received the communication and that they should hear back from us in two days or less. I've figured out how to do that with my email and missed calls (by using carrier phone log data). However, I cannot...

  2. using CFD for user chat messages

    dear, I'm using 3cx v18. hi, there is a way to send a message to 3cx users from CFD or other system via webAPI or other technology? I would like to send to softphone or Apps a chat message containing more detailed information about the caller passed through the queue. I have studied the...
    • ML75
    • Thread
    • chat feature
    • Replies: 5
    • Forum: Live Chat

  3. Feature request: Ability to disable "Chat with us" with "Call us" still enabled

    Reason: Not all are ready to engage in chat conversation, but calls need to be accepted via "Call Us" (e.g., a 24/7 operator group). Granted that chat can be disabled on /webclient, the "Chat with us" on the front still shows, and when clicked it will prompt "Chat is not available at the...

  4. Post Chat email.

    Can a chat be sent to a email address after the chat is delt with \ closed? Or to the sumiting user?
    • Taz2w
    • Thread
    • chat chat feature
    • Replies: 1
    • Forum: Live Chat

  5. Disable Internal Chat while still allowing SMS/MMS

    We are currently using another vendor for SMS/MMS (captivated.works). For 3cx audio we use Flowroute and they offer SMS/MMS and we have tested it on 3cx and it works great. But we do not want our employees to use the "Chat" function in 3cx because we use MS Teams for that and it is logged. We...
    • neilbob
    • Thread
    • chat feature disable features sms/mms
    • Replies: 5
    • Forum: SMS

  6. chat directory getting to big

    Hello, We have a medium-large installation of 3cx on premise - linux debian10 v18u2 - vmware. The chat directory is 34GB at the moment and is growing 500MB - 1000MB per DAY root@3cx-p1:/var/lib/3cxpbx/Instance1/Data/Chat# du -sh 34G . root@3cx-p1:/var/lib/3cxpbx/Instance1/Data/Chat# I ask...
  7. Parslej

    Chat - option to see who is 'online'

    My users really miss option similar to other chats showing who is really online (actively using PC) Thats why there is another chat app used in parallel .. (Id love to keep only 3cx) Currently if someone has desk phone logged in it is being shown always 'green' Ideally 3cx chat should...
  8. VoIPTools

    Chat notifications

    In my ideal world, when a new chat request is received (including from SMS) from a customer, all the agents would hear something similar to a phone ringing. The agent should have the ability to mute the ringing (for that specific chat request) if they are already engaged in a chat, but I need...
    • VoIPTools
    • Thread
    • chat feature notifications webhooks
    • Replies: 0
    • Forum: Web Client

  9. Send audio message

    We are trying to adopt the 3CX chat as official message chat between coworkers, but the are asking the possibility to send audio messages for each other like iMessage or whatsapp (the most used here) Could you guy add this a future feature for the chat?
  10. Gerard Verhaart

    Feature Request - visibility of chat origin

    Hello 3CX, A client of ours has been working with the new Chat integration - they like it, but they have 2 different web pages with chat integration (one local and one international). The issue they're getting is when a agent jumps on a chat with a website user, they have to ask the user if it...

  11. Mac client chat issues

    Hi, I just installed the latest mac client (16.0.1) and noticed bugs and missing features in the chat window: it's impossible to enter accentuated characters. when setting the cursor in the middle of a typed phrase for correction, le cursor jumps at the end of the input when a key in pressed...
    • Greisby
    • Thread
    • chat chat feature mac mac client
    • Replies: 1
    • Forum: Windows

  12. Error When Sending Picture Chats: Party is invalid

    Our company has experienced an issue on some android phones when trying to send pictures. You press on the paper clip, choose the photo and then get the error "Value provided for the parameter 'Party' is invalid: Cannot find Conversation for the provided Party value." See Attached image. This...
    • redbudindustries
    • Thread
    • android app chat chat feature error party is invalid version16
    • Replies: 2
    • Forum: Android

  13. Chat Icon Not Appearing

    I'm trying to integrate the 3CX chat functionality into a wordpress site. I think I have everything working correctly now except that the Click to chat icon doesn't appear on page. I have tried changing the location from bottom left to bottom right. When I inspect the page I can see the call...

  14. Minimize People Pane in Webclient Chat

    When you're in a chat in the webclient, it has a column on the right side that lists the people involved in the chat. When the chat is with one to a few users, there is a lot of unused white space taking up the screen. If you resize the chat window so it is thin horizontally, then this People...

  15. Implemented 3CX Mobile needs MMS Capability

    3CX mobile does not have the ability to send photos in chats. It would be helpful to our organization if 3CX mobile adds a screenshot feature that works like "snapchat". The photos will not be saved into a person's device and they could have temporary access to the photo/attachment until it is...
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