contacts

  1. M365 Integration not working for some users

    One user's personal contacts are not syncing. That user and another user's calendar status is not syncing from Outlook to 3CX. Other user's contacts are syncing ok. I don't have calendar syncing turned on for anyone else currently. Current version of 3CX, running on prem. Recently switched...

  2. Contacts no longer shows any CRM contacts

    I reported this in the Test Flight version, and it was released with this bug anyway. You have to change the contacts page from 'All' to 'CRM' in order to find CRM contacts. Why does 'All' not include 'CRM'?
    • jbrilliant
    • Thread
    • contacts crm ios
    • Replies: 4
    • Forum: iOS
  3. Michael Schönburg

    Polycom & 3CX Company Address Book

    Hello, does anybody know if one can use the 3CX company address book or any dynamic address book (e. g. LDAP) in a Polycom IP Phone (in our case the Polycom Trio 8800)? Looking forward to any solution/hint/idea. Best regards, Michael Schönburg IT-Center Engels
    • Michael Schönburg
    • Thread
    • 3cx address book company address book contact book contacts poly polycom
    • Replies: 1
    • Forum: Other

  4. V18 Desktop app, Outlook contacts

    Is there really still no way to show outlook contacts in the new Desktop App? No Plugin?
  5. dandersonn

    Contact details in calls list / V18 Windows App

    On behalf of our customer we would like to share his idea with you: Hi everybody, in the new V18 Windows App, the calls list looks differently that the search result in regards to the field company name: Calls list: Search result: We populate the customer number between the brackets...
  6. Parslej

    Do not share personal mobile number

    Is there any option to hide all mobile numbers set by users in configuration? Currently if someone enters own mobile number (to eg forward calls to that phone), everyone can get this number / reach him - but this should be only if user wish that / is not using private mobile. Also this is...
  7. MidiTélécom

    Full icons display instead of hidding with the "..." icons...

    Hi, Please add the possibility to display all of icons instead being in the "..." thing. My customers are lost because of that, the most useful thing (Contacts) are hidden in there. Please add a option to full display it. Thank you!
  8. Orbitel_Marcus

    3CX App for Android - Not showing contacts name on incoming call

    Hi All, Almost similar to this post from 2019: https://www.3cx.com/community/threads/3cx-app-not-showing-contacts-name-on-incoming-call.69333/post-304379 Our client has a Google Pixel and has forwarded all his mobile calls to his 3CX DID. Callers (who's contacts are stored in the Android) are...

  9. Adding Company Contacts to Speed Dial

    Hi, Is it possible to add Company Contacts to handset speed dials? It looks like the SPEED DIAL and BLF options do the same thing? Shouldn't the Speed Dial option be used for external numbers? I know you can add a CUSTOM SPEED DIAL - but this defeats the purpose of having company controlled...

  10. Solved Contacts vs Company Address Book

    We are migrating to 3CX and we have built a number of phones / extensions and I see that nothing is populating in the CONTACTS. What do other people do to build their contacts list? We do not have an accurate list anywhere that I can easily import. The process of migrating to 3CX is the only...
  11. Orbitel_Marcus

    Handsets showing "None" for Business contacts?

    Hi All, We've recently discovered that contacts listed only with a 'Company' name show up in the phone book as "None" and then the mobile number - which if left empty, will also say "None" Yes, you could enter it as a First name, but this seems like something that should be a feature. If the...

  12. Grandstream phones - download 3cx Personal contacts to local phonebook on phone

    Hello community, I've managed to a client Outlook contacts .csv exported up to his personal contacts on his extension. That works fine when receiving calls 3CX is showing the caller's name on the Grandstream phone (GRP2612W). The challenge though is getting those contacts into the local...
    • rmalchi
    • Thread
    • contacts grandstream phonebook
    • Replies: 3
    • Forum: Other

  13. How do I add Exchange public folders?

    Hello all, How do I add an Exchange public folder in Contacts? The example you find with Add Public Folders is really unhelpful: FOLDER1/FOLDER2. Somewhere I found another example, SERVER/CONTACTS, but this is not much better. When I look in Outlook, the path for e.g. Administrator is in my...
    • bugworks
    • Thread
    • contacts exchange
    • Replies: 1
    • Forum: Other
  14. Sepultura

    Auto import contacts.csv via command line

    Hi, my CRM can export it's contacts to csv. 3CX can import contacts from csv. Therefore I've made a script that converts the CRM csv file to the 3CX format, which works fine so far. What I need now is doing this automatically via cron job. Is there some command I can run to import the csv...

  15. How to switch off automatically opening a contact record in Salesforce?

    Hi all, Hoping someone can help, we're using 3Cx and Salesforce, everything is fine apart from the fact we have multiple people convering a switch board number and when a contact calls in everyone is having the contact record open, rather than just the person accepting the call. I've seen...

  16. Improve Company phonebook in 3CX

    Hi There, We've had a number of queries from customers regarding the 3CX Phonebook and it's functionality recently. For most customers there are 2 main requirements for using the 3CX Contacts in a way that is not supported as standard currently, usually to restrict access in 1 of 2 ways...
    • Corbin.Dijkstra
    • Thread
    • contacts contacts phonebook contacts sync group group permissions group rules
    • Replies: 0
    • Forum: Server

  17. Office 365 Company Phonebook

    Hi, I would like to integrate an Office 365 Company phonebook onto our 3CX. However, it is hosted on Office 365 Business. I can see you can do it, but it requires a Exchange server URL: "The 3CX Company Directory Service connects the 3CX Phonebook with Microsoft Exchange Server 2013 SP1 and...
    • jskinner97
    • Thread
    • contacts office 365 integration office365
    • Replies: 2
    • Forum: Other

  18. Switchboard add Company name (phonebook)

    In switchboard there are fields with Caller, Callee, Queue, Time, Details. In our Company phonebook we also have Company filled in, but this isn't shown in switchboard. Please add Company as a column in switchboard
    • ChrisNL
    • Thread
    • contacts incoming call switchboard
    • Replies: 0
    • Forum: Web Client

  19. Company Phonebook vs.Private Contacts

    How come contacts in the Company Phonebook are shown with just the Contact Name, and private contacts (per user in the webclient) are shown as Caller Clip:Inbound Route:Contact Nameon the es phone? I tested this with multiple yealink telephones. Is there a way to change this?

  20. Restrict Access to Global Address Book

    Hello, We've got several customers who need the ability to restrict access to the Global Address Book. Since adding Hotspot CRM integration it is populating the Global Address Book with all CRM contacts. Having contacts automatically populated for all user to see is making the company GDPR...
    • andy.mackenzie
    • Thread
    • 3cx ideas contacts extension group restriction gdrp
    • Replies: 23
    • Forum: Server
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