customer service

  1. AI Customer Service Agent – Make the 10 Second Silence Timer Configurable

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support. 3CX has confirmed that the current 10-second silence timer is fixed. I’d like to suggest making this timer configurable per AI Agent. Use case Our Customer Service Agent is being used for Level...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 0
    • Forum: Other

  2. V20 U10 AI Customer Service Agent is the 10 second silence timer configurable?

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support and have found that the agent checks on the caller after 10 seconds of silence. Is this timer configurable, or is the 10-second value currently fixed in AI 1.6.10? Environment 3CX V20 Update 10 –...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 1
    • Forum: AI

  3. Keypad greyed out on Dialer (webclient, desktop app affected)

    Hi Team, Hope someone can help. This is an isolated issue (atm) - Photo's to be provided. Live Example: The customer was trying to record a greeting however when they tried to use the keypad on the dialer (photos provided) It is greyed out. Actions Taken: - Deleted Extension and re-added...
    • andytelco
    • Thread
    • customer service desktop app troubleshooting web client
    • Replies: 12
    • Forum: Web Client
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