customer service

  1. V20 U10 AI Customer Service Agent is the 10 second silence timer configurable?

    We are testing the new AI Customer Service Agent in V20 Update 10 for first-line technical support and have found that the agent checks on the caller after 10 seconds of silence. Is this timer configurable, or is the 10-second value currently fixed in AI 1.6.10? Environment 3CX V20 Update 10 –...
    • JamesSchubert
    • Thread
    • ai agent customer service silence timer v20 update 10
    • Replies: 1
    • Forum: AI

  2. Keypad greyed out on Dialer (webclient, desktop app affected)

    Hi Team, Hope someone can help. This is an isolated issue (atm) - Photo's to be provided. Live Example: The customer was trying to record a greeting however when they tried to use the keypad on the dialer (photos provided) It is greyed out. Actions Taken: - Deleted Extension and re-added...
    • andytelco
    • Thread
    • customer service desktop app troubleshooting web client
    • Replies: 12
    • Forum: Web Client
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