department

  1. ArneDery

    DN property - department

    Hi, I'm looking to extract the depertment of a user in a call script. The reason why I want to do this, is to create a emergency script, if user call the CF extenstion then, the flow checks from which department the call is started and it routes the call to the correct internal reponse team...

  2. Block calls between departments

    We are considering setting up a multi-tenancy 3CX instance to group our smaller, less than 8 extension, customers together into one multi-tenant instance. I have configured a second department, created a test call queue and set up a test extension. I have assigned the queue and extension to...

  3. MultiTenant CID Blacklisting per department(company) Possible?

    Hi, Does anyone know if a Department(company) can manage their own CID Blacklist? For example: User 1 from Department 2 with user rights of Owner Will this user be able to add/remove blacklisted numbers for their own tenant, without it interfering with other Departments or granting them...

  4. V20 - IVR & Department Issue (Rerouting logic)

    Good day 3CX team, We have encountered a bug on V20 U3 B806. As per the example image: Incoming calls are routed to the Main IVR (IVR 01). The main IVR is set to the Office Hours department, which follows the IVR options during those hours. In this case, the Main IVR has options 1,2 & 3...
  5. Rick-Arcus-IT

    Implemented Assign SBC's to a department instead of system-wide

    It would be amazing if it's possible to change the default department an SBC is a member of. This was we can assign the SBC to a department (most of our PBX's are 1 department systems), so that the end-user with dep. admin rights can use the SBC option when provisioning a phone or DECT set...
    • Rick-Arcus-IT
    • Thread
    • department department administrator rights sbc
    • Replies: 0
    • Forum: Server

  6. Call Pickup for Multiple Departments, but not All Departments

    I have a single 3CX Professional Annual PBX supporting multiple sites with multiple departments within each site. Imagine the following simplified scenario: Site 1 - Department A (early shift) - Department B (late shift) Site 2 - Department C (early shift) - Department D (late shift) I...

  7. Live Chat Destination: Department

    Hello! I am setting up a Live Chat for my WordPress Website and I would like my whole Department to be addressed when a user contacts us. So my Destination is not a single Person but the entire Department. However, when I do that my Chat Icon is disabled. Why is that? When I change the...
    • anzor
    • Thread
    • department destination callers
    • Replies: 3
    • Forum: Live Chat

  8. Call Flow Question

    Good morning 3CX brains-trust, I have a ring group scenario to pose to you all, to see if there's solution rather than a work around. We are a school who have a number of extensions associated with a department rather than a person (IT department, Maths Faculty etc). Working with the IT...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom