desk phone

  1. sanch6

    Is it possible to set a status to only ring mobile app and not deskphone ?

    Hi, A customer asks me if this is possible to set a status to only ring mobile app and not his deskphone when he is out of office ? I already do the opposite: only ring deskphone and not the app but not the app but can't find how to do the other way. Is it only achievable via separate...

  2. CTI mit Yealink und Gigaset, Web Client oder Desktop App in verschiedenen VLans

    Hallo Zusammen, ich möchte den Web Client oder die Desktop App als CTI Client nutzen. Die 3CX und Telefone sind einem eigenen VLan und die Clients auch. Muss ich diesbezüglich etwas beachten? Als Telefone habe ich einmal Yealink T54W und Gigaset Maxwell 4 Hab mal irgendwann gelesen, dass für...

  3. How to enable simultaneous hang-up across mobile app and desk phone?

    We're facing an issue with any user who has 2 or more connected devices, mobile app and desk phone. When he receives a call and decline it from on device, the other device keeps ringing until the call is forwarded to voice mail. We need to configure the system to decline the call with a busy...

  4. timeline for IP desk phone support?

    I was wondering if there was a timeline for supporting desk phones on the 3CX StartUP Pro plan? I know this is not supported yet (or at least not publicly documented), but I've seen hints that it's "coming soon", just hoping to get some insight into how soon is "soon". This is a critical...

  5. Cannot Download Remote Phonebook

    One of our clients reported that whenever they try to access or update their 3CX phonebook on their desk phones, they get an error message saying "Cannot Download Remote Phonebook!". They are using Yealink T29Gs, which I understand are no longer supported so issues are bound to crop up, however...
    • dreid
    • Thread
    • desk phone phone book
    • Replies: 3
    • Forum: Yealink

  6. Desk phones not ringing

    Hi, we've just installed a new firewall (new internet service) at our main office, but now we're not receiving calls to our desk phones, we can make outbound calls, it jus the phones don't ring when someone (internal or external) calls our numbers. we've switched to the web client for now as...
    • hawcoit
    • Thread
    • desk phone inbound calls yealink
    • Replies: 5
    • Forum: Other

  7. Generated phonebook and Office 365 shared contact sync issues

    The 3CX generated phonebook that appears on the deskphone contains extension numbers from the 3CX hosted instance and the contacts from the Office 365 synchronized shared contact list. The web client only shows the shared contact list. It does not include the extension numbers from the 3CX...
    • dashbrook
    • Thread
    • company directory contact sync desk phone desk phone config directory office 365 office 365 integration version 16
    • Replies: 3
    • Forum: Office 365
  8. Eloy

    GrandStream GRP-2613 automatic firmware update

    Hi, We have 13 GrandStream GRP-2613 phones correctly provisioned with 3CX extensions but so far we are experiencing some small delays, cuts and other problems. The first thing I noticed was that in the "Phones" menu they all appear in red an error message that says "Firmware not supported...
    • Eloy
    • Thread
    • desk phone firmware update grandstream
    • Replies: 3
    • Forum: Other

  9. Hotdesking GDPR Compliance

    Hello, we noticed that 3CX doesn't currently offers the option of deleting both the call list and the company phonebook when logging off from a hotdesking telephone (with none of all the manufacturer of desk telephones). This is an absolute knockout criterion for many of our customers when it...
    • ccpcologne
    • Thread
    • compliance desk phone deskphone gdpr hotdesking
    • Replies: 0
    • Forum: Server

  10. Provisioning snom 3cx without prompt password

    Hi Guys We got a customer who bought 50 Snom 3-Serie. Provisioning is working fine, but he is complaining that he need to login (username and password) every single deskphone. is there anyway to provision deskphones without having to login? We already define the user in the 3cx-console...

  11. Personal contacts to be uploaded in extension desk phone

    Right now, only the general company contacts are uploaded in the desk phone. It would be great to have the personal contacts also uploaded in the desk phone. If there are doubles, then they should be added like any other phone system does it. Ex: Simon templar 1234567 Simon templar 8910112...
    • saint_
    • Thread
    • contacts desk phone
    • Replies: 2
    • Forum: Server

  12. Transfer call between your own numbers (e.G. Desk and DECT Phone)

    Hello, our users have a desk phone and a DECT Phone (both SIP standard) using one Extension. Also, it is configured as busy on busy, so other callers get a busy tone, when one of the phones is busy. How can you transfer a call from your desk phone to your dect phone? If you call your own...

  13. 3cx client, desk phone mode calls fail

    Hello, I might be answering my own question, but our receptionist uses the 3cx client and a physical desk phone. When the client is in softphone mode and in the receptionist view they cannot drag and drop calls to transfer, if the client is changed to desk phone mode, then calls can be drag and...
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