documentation

  1. SoHoIntegration

    Sentiment Score

    So, I have the AI Whisper transcription set up. The sentiment scores are 'great'. But what do they mean? I cannot find a list of what the numbers correspond to. is a 1 the best and 5 the worst? Are these just random numbers that are meaningless...

  2. Fanvil 3x Provision Parameters

    Hello, I would like to know if there is a documentation that includes all the provision parameters of fanvil phones like there already is with yealink. I have a used provision that use this type of parameters for an example...
    • TheCourierr
    • Thread
    • documentation fanvil provision
    • Replies: 1
    • Forum: Fanvil

  3. Description Fields in 3cx management console

    I think 3cx should work to have more description fields. Specifically for each SIP Trunk but also for Inbound and outbound rules. We hit an issue this morning that this would have came in handy. When another tech needs to step in and troubleshoot issues having access to even a link that could...

  4. Documentation for voicemail to text

    The documentation for securing a google cloud speech to text api key is out of date. They now have roles for security and other options/requirements that are not addressed in https://www.3cx.com/docs/voicemail-transcription/

  5. Where the heck is the Switchboard documentation for the Windows client?

    All documentation for the switchboard is for the Web client. The only thing that exists documentation-wise for the Windows client is for the Receptionist view. I need documentation on the Manager and Q-Manager views. Where the heck is it?
    • dhansell
    • Thread
    • documentation switchboard windows
    • Replies: 1
    • Forum: Web Client

  6. Documentation 3CX Database

    Hi All, Is there any documentation about the setup of the 3CX database. I am trying to figure out what the retrieved data from the database is for visualisation purposes. I have tables like cl_calls, cl_segments, cl_participants. Is there any documentation (with descriptions about the data...
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