emergency

  1. RTP Issues on AWS Lightsail

    We have several PBX instances deployed on AWS Lightsail including our own organizations. All instances have been running flawless for the las 8+ months. Recently we have been getting user complaining of not being able to hear callers. OR Callers can't hear them. After digging around we found...

  2. Emergency queue notify agent

    Goodafternoon, For a GP practice we have the next challenge. There are 3 agents using the 3cx windows app (version 16.3.0.264) In the IVR option 1 go`s to a priority queue (Emergency) with these agents in it. But if they are in a call they don`t see or hear that there is an emergency call And...

  3. Emergency call notification plays wrong audio file on 18 B1880

    Hello, I just installed V18, Build 1880 and tried the notification audio file, which is played (on our yealink T58), when somebody has called an emergency number. Unfortunately, the preinstalled file "empty" is beein played instead of my uploaded voice audio file. Does anyone know how to solve...
  4. accentlogic

    Emergency Notification Settings per Emergency Number rule

    The current Emergency Notification Settings do not allow specific email addresses or announcement extensions. In a cloud PBX environment with multiple locations we need to notify the correct location receptionist and/or security team. The extension group managers option is good and may suffice...
    • accentlogic
    • Thread
    • 911 e911 email notification emergency notification
    • Replies: 0
    • Forum: Server

  5. Record calls to a specific number

    Does 3CX currently have the ability to record all calls to a specific external number? For example, any call to an emergency number - 999, can have the option to be recorded, regardless of which extension rang the number?

  6. Solved Emergency Cascade to Mobiles.

    One of my users approached me around out of hours emergency cascades. Essentially, he wants a DID number that he can put in loads of documentation that when called out of hours, will follow a call path. Say we have 3 users in the emergency response team, Jim, Tim, and Bob. If the DID is called...
  7. kinetix

    Implemented 911 Capabilities with License Limit is Reached

    Example... If you have a 16SC License and all licenses are used and there is a call to 911, that caller also receives a message saying there are no available licenses. It is crucial for a 911 call to be handled appropriately. Suggest allowing 911 calls regardless of license size.
    • kinetix
    • Thread
    • 911 e911 emergency license limit maximum license
    • Replies: 31
    • Forum: Server

  8. Implemented Email notification when emergency number is dialed

    Hi, We service a lot of hotels, that is using the hotel features of the 3cx. I would like to have the possibility to send e-mail to none Phone System Admin (like the lobby user) if the emergency number is dialed. Most of the hotels don't have direct numbers linked to their rooms and all the...

  9. Emergency Numbers

    I just had an issue with a client who needed 911 and it didn't work even though I thought I had the system configured correctly. I had 911 set as the emergency number. I also had on the outbound rules the Emergency 911 rule modified to prepend a prefix number required by our provider when using...
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