group permissions

  1. Queue manager can't login agents in the queue

    I have an manager of the helpdesk queue and multiple people logged in and part of the queue. They are logged in to every global queue but chose to log out of the helpdesk queue. t himself Why can't my manager log them back in/out in the queue. He can only log in/out himseslf. Also if a user...
  2. Claas Felix Beyersdorf

    Doing PickUps should only require the Pickup permission

    Currently when you disable the Global PickUp Permission Settings -> General -> General Options You are able to limit the PickUp right to members inside of User Groups. Setting following Right inside the User Group Does not work. To do pickups you have to enable "Can see group clalls" and...

  3. Receptionist view best practice

    Hello! We installed V18U4 and wanted to try the new Receptionist role for our appropriate User. We ran into the issue, that after activating "Receptionist" role the User can't see the other PBX Extensions anymore. On the Team page only their favorites are still there, when changing to Panel >...

  4. Listen-In Access

    A client is looking to give access to their Customer Service team to be able to listen to calls within a specific number of team members while ensuring that they do not have access to listen to calls by or to anyone else. I have tried setting this up with a new User Group where they are given...

  5. Solved Group permissions in 3cx

    Hello everyone, I have two groups in 3cx. Group 1 for the following extensions 1000, 1001, 1002 and Group 2 for the extensions 2000, 2001, 2002. When I give a user with extension 1000 permission to access the 3CX management console to monitor and see the calls, recordings, and reports of the...

  6. Hide Contacts for users of other Groups. Permission settings.

    I have several groups and I want to control which groups can see which information about the users in other groups. e.g.: I have group a, b and c. Users in group a are not allowed to see the users of group b & c in their contacts. Users in group b may only see the users of a & b in their...

  7. Improve Company phonebook in 3CX

    Hi There, We've had a number of queries from customers regarding the 3CX Phonebook and it's functionality recently. For most customers there are 2 main requirements for using the 3CX Contacts in a way that is not supported as standard currently, usually to restrict access in 1 of 2 ways...
    • Corbin.Dijkstra
    • Thread
    • contacts contacts phonebook contacts sync group group permissions group rules
    • Replies: 0
    • Forum: Server
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