Queue manager can't login agents in the queue

[Peppi15263]

I have an manager of the helpdesk queue and multiple people logged in and part of the queue.
They are logged in to every global queue but chose to log out of the helpdesk queue.

t himself

Why can't my manager log them back in/out in the queue. He can only log in/out himseslf.
Also if a user like Fabio has higher permission the user will not show in the manager/user panel.
I tried know multiple queues with multiple groups and settings i can't get it work.
But this would be quiet important to me.

For context their exists a group Helpdeks and IT and both exists as queues.
The manager is allowed everyhting in the group settings and the user helpdesk and fabio are configured to be manager of each qeues.
Both can't log any of the queue agents in or out why?

Is there some setting I missed?

 

[Alejandro_3CX]

Hi, as first step check that the agents are set to Available status and validate that using this status within the forwarding rules, the option Log out from queues is disabled.




So the agents in the queue using Available status they can globally log in/out from the queue.

Then, using the queue manager of that queue with the desktop app or web client go to the panel, select the queue and click on logged in / logged out.