I currently have a problem with extension group pickup. I have taken everyone out of the default group and created 2 groups, for example. The theory being that group 1 can pick up all calls in group 1 using *20* or the pickup BLF they all have on their Yealink T41S handsets only in group 1...
Apologies if this is simple but it's got me stumped. I have 35 users on 3CX ver15. Users are using Yealink T46g handsets.
I need to program one of the DSS keys to pick up any ringing call. I have found the page on the phone to assign functions to the DSS keys. There is even a Direct pick up and...