grouping

  1. Abandoned Queue Calls grouping

    Hi to all We have situation with Abandoned Queue Calls grouping. The same number is shown multiple time for each missed call. When the agent mark one number with tag dealt , this state is not applied to other same numbers in the list. We have end customer which has multiple incoming calls...
    • Dominik
    • Thread
    • abandoned queue calls grouping
    • Replies: 0
    • Forum: Web Client
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