history

  1. ArneDery

    Queue Call History for Regular Queue Members

    I would like to suggest adding a queue call history view to the 3CX Queue Manager Panel. Currently, a regular queue user can see their own call history, but not the complete history of calls handled by the queue. To see that information, users need access to reporting functionality. For many...
    • ArneDery
    • Thread
    • history panel queue history queues windows client
    • Replies: 0
    • Forum: Web Client

  2. Questions regarding chat history and presence online

    Hi there. We recently implemented 3CX solution in our company and our IT Manager has 2 questions regarding the use of the desktop application: - Chat history: we currently use Skype for Business for chating internally in company. Tomorrow we could use 3CX but we want to find a way to get rid...

  3. Complete Call History in Queue

    Hi, Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain...
  4. Telecomlijn

    Queue call history not visible

    We're using multiple queues but when one colleague handles an incoming queue call this call is not visible for the other colleagues in the callhistory. I can see the call in the recordings, but not in the call history, how can I configure 3CX to show these calls in the callhistory also? Thank you.
    • Telecomlijn
    • Thread
    • callhistory history incoming incoming call not visible queue visibility webclient
    • Replies: 1
    • Forum: Web Client

  5. Chat History not working after forced 3CX client update

    Hi guys, We updated the 3CX Client from within our 3CX Admin Panel. Then, clients on each of our computers (about 40) got the update and the update was made. Problem is, now the chats come in, create a notification and you get a preview of the reply but once you click on a conversation it...
    • pycvalade
    • Thread
    • 3cx windows chat history update windows
    • Replies: 10
    • Forum: Web Client
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