inbound call

  1. Forward call to mobile number

    We are currently having some issues with forwarding calls outside of office hours, is there a specific number format that has to be used under Out of Office? like 06 in the netherlands or +316 ? or should the number start with a double 0 for outbound calls? because we had to use that on the...
  2. External Calls Not Connecting to PBX Every time

    Hi, I have 3CX up and running on the latest version (16.0.5.622) and since the system updated automatically to this version I am now experiencing issues with external calls. If someone tries to call any of the 3 numbers attached to the PBX 9/10 times the caller hears nothing, complete silence...
  3. DIDs are not routing to extensions

    I have a new installation of 3CX 16.0.504 I setup a SIP Trunk with the provider "Telnyx LLC." I purchased and setup multiple DIDs from Telnyx. I then assigned the DIDs to various extensions. When I make outbound calls from any extension that are assigned a DID, they currently appear as the...
  4. Incoming call rejected, caller is unknown

    Hi Guys The problem is that i can make outbound calls but i cannot make inbound calls from public telephone network. The log is below (Verbose): 12/04/2019 11:12:10 AM - [CM503013]: Call(C:4): Incoming call rejected, caller is unknown; msg=Invite-IN Recv Req INVITE from 172.25.255.167:5060...
  5. Multiple numbers in SIP trunk

    Hello, I can be reached with 2 different numbers: 034811 and 034816. 0348****11 is the Main Trunk No for the SIP. The case is 0348****16 is an emergency number for outside office hours. I want that number to be automatically forwarded to specific mobile numbers. I made a DID for both of them...
  6. kinetix

    "Active Calls" to include "Ring Group" activity

    It would be great to see more detail in "Active Calls". While viewing active calls, if a call is inbound to a Ring Group, only the FIRST Ring Group Member shows on the Active Call List. In reality, there are Active Calls for every Ring Group participant. Several versions back, this was part...