inbound call

  1. JamieLewisIBT

    Multi-Tenant CID Blacklist Per Department

    Hi Guys, We have a Multi Tenant system of which one of our customers has asked to ad a number to the blocklist. Issue is this means they will not be able to call any other customer on the kit, Can we please make this departmental that a number is blocked from calling any number within a...
    • JamieLewisIBT
    • Thread
    • 3cx issue cid blacklist inbound call multi tenant
    • Replies: 0
    • Forum: Other

  2. Inbound calls failing from specific carrier

    Hello Team, Was hoping to get some assistance/guidance on a strange issue we appear to be having with certain Dubai Numbers being reachable. When a certain carrier calls into the 3cx, it is coming up with the response that the 3cx isn't available. I can reach these specific extensions/numbers...

  3. no voicemail - incoming trunk calls

    We have 3CX Cloud hosted plan with desk phones registered behind an SBC on same network. internal and external calls work correctly the only issue is that there is no voicemail when receiving a missed or a non answered incoming call from the SIP trunk, instead I get a busy tone after the ring...

  4. CUCM <-> 3CX - Caller name inbound not showing

    Hello All, First time posting here. We have CUCM v14 and 3CX v20 connected via a SIP Trunk. Issue : Caller name does not show up on 3CX phone when call is initiated from CUCM. 3CX ext and name on the other hand does appear on the Cisco phone properly. I checked the packet capture for the...
  5. RintoC

    Time exception during meetings

    Hello, Is it possible for a customer to set occasional meeting times (for example, Mondays from 9 to 11 a.m.) with a personalized message and redirect incoming calls to voicemail? For the first option: I considered using the NPD mode enabled temporarily, but the current configuration directs...

  6. CRM Create Contact and Inbound Call Journaling not working

    Hello Support Team, I hope this message finds you well. I am currently working on integrating our 3CX Phone System with our Salesdash CRM application. For this project, I am using our salesdash API endpoint to manage and track all HTTP requests between the two systems. While I can confirm that...
    • salesdash
    • Thread
    • call journaling call type create contact inbound call
    • Replies: 12
    • Forum: Other

  7. Routing Calls To Extension On Different Days

    Our 3CX is currently working great for in office and out of office with digital receptionist and ringing to correct ring groups and everything. What i need to do is; Out Of Office - Saturday- Sunday ( this is getting handled ) 801 In Office Monday - Tuesday - Friday ; (extension 800) Digital...
  8. abdallahessam

    Routing calls VIP customers

    Dears , I need to create cfd app for inbound calls in which every customer will input his number and if his number is listed as a VIP customer call would be routed to a specific extension , other customers will continue cfd and choose the proper queue based on their needs

  9. Inbound and Outbound Calls not working

    Hello.. I have configured the Twillo trunk as instructed and also followed the 3CX instruction on configuring SIP and inbound and outbound calls but when I try to call from the 3cx webclient or desktop app it rings once and cut and doesn't ring on the destination phone. And the inbound call when...
  10. acontreras

    Inbound direct call for user A is replaced and send to user B (⋟﹏⋞)

    Hosted on Amazon OS Debian Product Professional Annual Version Number 18.0 (Build 312) Client 3cx APP iPhone Version 18.6.2 Sip trunk Provider: Telnyx Problem: Extension has a direct number, we call the direct number, the call is sent to the EXT 1307, but the call get replaced...

  11. Audio Issue

    Running 3CX 18.0 (Build 418) The firewall test passed on everything. Using Flowroute as a SIP trunk provider. Issue: Inbound calls work fine for a while but after a certain time, when callers call in they no longer hear the IVR. At that point the only thing that fixes it is a reboot, which is...
  12. ronenba

    inbound calls gets straight to the voice mail

    i setup a sip trunk, i set up the inbound call to go to extension 100 i install extension 100 on my iphone, i can dial out, i can dial from ext 150 to 100 but incoming doesnt dial to the extension 100 going to a voice mail ( not sure which one) not sure why it doesnt work properly

  13. outbound / inbound Call issue

    This is the log when a incoming call directed towards system. it is hosted on google cloud and setup by auto method by 3cx web. installation is fresh. i have connected a trunk not on list. trunk provider do provide complete tutorial. i had managed to send call outbound but after few mins it also...

  14. Error 487 Request Terminated/INVITE from 127.0.0.1:5483

    I am hosting 3cx on digital ocean and using Did Logic to sip trunking and 3cx softphone. Outbound calls work ok. but I have a problem with inbound calls. With inbound calls, it rings once, and then silence. The softphone registers a missing call. below are the verbose logs. Any ideas...

  15. How can get appropriate values on inbound call?

    We trying to use CRM Configuration wizard described here: https://www.3cx.com/docs/crm-integration/#h.gdiwjhm5eq9d – to raise a contact card on inbound call. Section “Step 4 - Configure contact search” explains how to achieve this, so we setting up an API URL like this...
    • YarLI
    • Thread
    • api integration crm inbound call
    • Replies: 1
    • Forum: Other
  16. JamesHD

    Play Audio Message to Agent

    I would like to be able to play an audio message to an agent in a specific Queue, prior to connecting the call. This would be to provide information to the Agent, for example; Which Business the Caller is Calling for. The feature is know as "Agent Whisper" in the Call Centre world and there are...
    • JamesHD
    • Thread
    • agent call whisper introduction cfd call flow designer inbound call
    • Replies: 0
    • Forum: Server
  17. Justin Estruch

    Inclement Weather or Delayed Opening

    Hi everyone, I've seen some posts from a while back but I was wondering, how do people handle playing a delayed opening or closed due to inclement weather message? A customer that we have would like to change the routing for their main numbers, instead of an inbound call going to the main open...
  18. blancers

    Solved Call forwarding based on inbound numbers starting (left) digit

    Hi everyone, I want to design a call flow based on the inbound call numbers starting digit. For example, If the inbound number is 9xxxxxxx forward it to 6000 if not forward it to 7000 like the flowchart below. I hope someone can help with how to do it using CFD. Thanks in advance. Cheers

  19. Call progress tone and MOH

    Hello Everyone, Hope I can find some answers here. Not sure if anyone went through this, here are the details. If a client calls our main DID trunk, MOH recording is playing for them instead of a progress tone. it's happening for internal calls as well. If I change the 1st music file 0 to...

  20. Setup Ring group with the option of calling extensions directly

    Hi there! I am having the following issue. I have a Sipgate Trunk with 3 numbers and I have chosen one of them as my Мain Trunk number. They will be used with 3 physical phones. I want to set it up the way that when an incoming call comes in, all 3 of the phones will ring. But also need to be...
    • Izata
    • Thread
    • inbound call ring all ring group sipgate sipgate trunk
    • Replies: 3
    • Forum: Phone System / PBX
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