license licensing downgrade

  1. License Renewal Downgrade Number of Simultaneous Calls

    My renewal is due: I upgraded from 16SC to 24SC to 32SC in the last 1 month. Now my actual renewal for the license is due and I want to be able to reduce the Number of Simulataneous calls to 24 SC. I do not want to renew for 32. In the past, you would just chat support via the web chat and they...

  2. License Downgrade

    We have a medical client who upgraded their license to 16sc during the pandemic due to Telehealth however it is now up for renewal and they wish to downgrade to 8sc. Their license is up for renewal tomorrow. As I understand there is no downgrade option can I simply create & utilise a new...

  3. License downgrade

    Hi, We are currently on the Standard Annual 4 call license, which will expire in 14 days. I'm still wondering if I actually need the standard license, does it actually bring any benefit to the free license? So I'm still figuring out if I need the standard or free license, or that I should take...

  4. License change

    I have a 3CX one-year trial license which is expiring in 2 days. I do not need 16 simultaneous calls, and wish to switch to a free Standard license. It's my understanding that I need to contact a reseller to acquire a new license. I have read some threads that mention some painful steps...
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