management

  1. Managing queues from Web App

    Hi All, I have notice a number of changes recently (probably for the better in my opinion) with relation to how staff can manage aspects of 3CX from within the web app and not needing the console. I have needed to use this more and more for our staff as their teams grow it becomes easier for...

  2. Music on hold - Different for language

    Hello, We're recently changed our custommer's configuration from ringing some Queus to some Ring Groups, for multiples reasons. But we just realised that since that, we can no longuer choose wich music on hold to play, and since we've got both french & english IVR and everything for this...

  3. PowerBI Template / Out of the Box

    Dear 3CX Team, Over the past 12 months we are getting an increasing amount of requests for PowerBI integration. We can do this the unsupported way by accessing the DB, which is a mess for all of us, we can export to another database then work on it from there, but the crux of the issue is...
    • Nick W
    • Thread
    • management powerbi reporting
    • Replies: 0
    • Forum: Server

  4. Solved v16 - Editing of Extension is not Allowed

    I'm a bit stuck on this one so figured I'd reach out to the community. Ever since an upgrade from v15.5 to v16, one of our customers has been unable to see a particular extension in the management portal. The extension still appears in the "Phones" tab, however, when double-clicking to edit the...
    • NZ_Jayson
    • Thread
    • edit editing error group invisible management permissions portal v16
    • Replies: 2
    • Forum: Phone System / PBX

  5. Either Windows or Chrome is blocking the management console

    Hi there, I'm new. I've installed 3CX on to a Google hosted virtual machine. The installation completed and my login information, password, etc were all emailed to me. I can access the management console website when I use the Chrome browser on my smartphone, but I can not get to it from the...
  6. 2kv

    Management App

    Hi, Isn't an idea to create an app for Android and iOS to manage a cloud instance from a mobile phone? Or is there allready something like that? No I always have to get to a desktop/laptop, login from there and go to the dashboard to manage an install from one of my customers. Just thinking...
    • 2kv
    • Thread
    • android app dashboard ios management
    • Replies: 3
    • Forum: Server

  7. Granular department level Management like a multi-tenant type Management

    We have 22 Business units of a holding company and using the same PBX for all BUs 300 extensions, 22 Number with 90 Analog trunk and 30 Ch. SIP trunk, etc. Each BU has their own IVR, Music on hold, Call recording, etc. It won’t be a good option to install 22 PBX on one data center for all these...
    • Varughese George
    • Thread
    • administration call detail call recording extention group granular management management multi-client multi-tenant power user report
    • Replies: 0
    • Forum: Server

  8. Call recording management - hosted pbx issue

    Hey guys, I have a potential client, 180 extensions across 5 offices. No they want to have the ability to have up to 100 agents that can record all their calls (not a problem) This client absolutely wants this solution to be hosted but my main issue is that he wants his recordings to never be...

  9. Implemented Administrator Logs

    One thing that I believe 3CX's administrator console doesn't have is a log that shows all changes that get made. It would be really helpful for diagnostics to have log entries that say something like: [date] [time] [user] changed [item] from [parameter=previous value] to [parameter=new value]...
    • Trent Hamilton
    • Thread
    • administration console log management report
    • Replies: 1
    • Forum: Server

  10. Solved 3CX Management Registration - Stuck Page

    Hello, We just updated our 3CX Management Console to the latest version (15.0.60903.0) and we can no longer access any of the features/settings as we're prompted with a Registration page we can't get out of nor complete. Is there an issue with the 3CX Registration server? Here's a picture of...
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