missed call

  1. sanch6

    Missed calls between ring groups management

    Hello, sorry for the long message. I have a client who is very conscientious about his calls and calls back his clients when they miss calls. They have four phones in the office (two DECT phones and two desk phones) and one in the workshop (a Yealink DECT phone). For incoming calls, they want...

  2. No call history for calls forwarded from a Call Queue

    Recently it was brought to my attention from an employee that they saw an incoming forwarded call but didnt answer cause they were busy. However, later when they tried to find that missed call, it was nowhere to be found in the call history. I tried replicating the issue with my own extension...
    • Zisis
    • Thread
    • call queue forward calls missed call
    • Replies: 2
    • Forum: Web Client

  3. missed call notification email

    How do I change the sender email address on the email notifications for missed calls?

  4. how to catch missed calls in CFD and passing this data to REST API

    Hello, we are using CFD and need to catch Missed call info. like a phone number and forward it to a REST API Component in order to send an SMS with the relevant information. after the call is transferred to ring group or Ext. i need to detect the caller information and transfer the data to...

  5. Wrap Timer for Missed Queue Calls

    We are using a Skill Based Routing queue but have run into issues when there is an available agent in Tier1 that does not answer and the call continues to ring them instead of ringing any of the available Tier2 agents. (Calls are only offered to Tier2 when no Tier1 agents are available and...

  6. Solved No missed calls when using "End Call" option

    Hello all, if the option "End Call" is selected in the forwarding rules, then no calls or missed calls are displayed. In addition, the call list only shows that someone has called "N/A", which is also not useful. Example: I am in a meeting and therefore set the "Do not disturb" status with...

  7. Missed Call Notification not for forwarded Calls

    I have a (virtual) Extension (with no phone connected), to handle a department's own business-hours and to provide a group-mailbox (voicemails are sent to a public email-inbox). The reason why I handle the departments business-hours not by DID-rules is, that this department has more DID's the...

  8. Missed Call Notification option on Ring Groups

    Hi, A customer currently has a ring group setup that fails over to another ring group if 'destination no answer' (some of the users are in both ring group 1 and 2) the problem this customer is having is that if someone answers the call in ring group 2 the users in ring group 1 and some users...

  9. Ring Group Missed Call Notifications

    We have two ring groups. One is a Prioritized Hunt for when a caller presses option 1 or 2 and the other is a Ring All for when a caller provides no input. I have two questions on how missed call notifications would work in both these scenarios. Prioritized Hunt: 1. If a missed call occurs...
    • JuanSoto
    • Thread
    • email email alerts missed call prioritized hunt ring all ring group
    • Replies: 4
    • Forum: Phone System / PBX

  10. Solved Answered calls within a Group show as missed

    Hello, When someone is calling a Ringing Group, and someone answers, other members in the group consider it as a "Missed Call". Is there a way to set up 3CX, so that it recognizes that the call has been answered by another Ext. in the Group. Lastly, correct me if i am wrong, when someone...

  11. Call queue and ring group voicemail

    I think it would be a good idea to have a Call queue or ring group Voicemail with an option to pick extensions in queue who is going to get on phone notification about missed calls or VM's.
    • Jarek
    • Thread
    • call queue missed call notifications ring group voicemail
    • Replies: 2
    • Forum: Server

  12. Call Flow Designer how to use Caller-ID to identify customer

    Hello, this is my first post in the 3CX forum so I apologize for not posting maybe in the correct layout or protocol. I started looking into the CFD for the first time today and want to make a quite simple flow for our 50-extension 3CX system. Here is the description of the desired flow...
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