msp

  1. Best architecture for 3CX (hosted) -> Autotask PSA: transcribe, summarise and auto-create/populate tickets? (EU MSP, GDPR)

    ABOUT US / ENVIRONMENT MSP based in the EU. 3CX hosted in the cloud, full licence with AI features enabled. ~50 calls per day. CRM/PSA is Autotask PSA (full licence, including the Ultimate / Cooper Copilot AI tier). WHAT WE WANT TO ACHIEVE For each relevant call we want to automatically end up...
    • NXT GEN ICT
    • Thread
    • autotask azure api text to speech gdrp msp n8n
    • Replies: 3
    • Forum: AI

  2. Outbound calls delay... or don't ring outside recipient!!

    Having issues with outbound calling. I try dialing out and it will work one minute, and fail the next, then it may decide to ring for 20-30 seconds before connecting. When it fails, 3CX softphone appears to be ringing the whole time but my cell never rings, and then when 3CX finally hangs up...
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