on call

  1. Svanur

    User appearing (On call) in call queue #error

    Hello from Iceland we have a customer who can't recieve calls from call queue. He has the app on android - when there is an external call in call queue the user becomes yellow and looks like he is on call. We tried connecting the user to another device and then it was working fine, whilst...
    • Svanur
    • Thread
    • android app on call phone app
    • Replies: 1
    • Forum: Other
  2. EmilP

    Solved Callee require key press to take the call - CFD

    Hi partners and colleagues, I need advice from you guys, if anyone can bring some spark in, my scenario is that the customer calls in OOH for support and the call is forwarded to the ON CALL Engineer's mobile, but if the phone is out off service, coverage/switched off, then the call terminates...
    • EmilP
    • Thread
    • call flow designer cfd destination if no answer mobile voicemail on call ooh
    • Replies: 3
    • Forum: SMB

  3. Can this be done?

    Hello! Usually, from Monday to Thursday we leave at 6:00 p.m., except on Fridays when we leave at 5:00 p.m. Every Friday, one of the employees (on a rotating basis) stays on call from 5:00 p.m to 6:00 p.m. Only on Fridays from 5 to 6, the calls need to reach that employee. Is there a way to...

  4. On call manager

    Hello, may I ask for some help please? I've been looking for an on call manager, but, seems as though I will have to build it myself. This is what I want to build. Would you please point me in the right direction? A call comes in from anywhere > The system checks who is on duty > fwd's the...
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