User appearing (On call) in call queue #error

[Svanur]

Hello from Iceland

we have a customer who can't recieve calls from call queue.

He has the app on android - when there is an external call in call queue the user becomes yellow and looks like he is on call. We tried connecting the user to another device and then it was working fine, whilst signed in on two devices.

Everything is fully updates, phone and app. Tried deleting the 3CX app and installing again, without any changes. It looked like it was fixed for a while, but now it's back with the same issue.

 

[bossybosse]

I have had the same issue before. The issue I had was the queue would think the extension was on a call, but the extension was not, and no call was in the call log. This would prevent them from getting any more queue calls. The only way I could get past that was by either rebooting the 3CX services to get it to remove the phantom call, or delete and recreate the extension.

You may want to grab a support packet and open a ticket with 3CX before trying a reboot. That way they can see why its stuck in a phantom call.