Can this be done?

[matias.alba]

Hello!

Usually, from Monday to Thursday we leave at 6:00 p.m., except on Fridays when we leave at 5:00 p.m. Every Friday, one of the employees (on a rotating basis) stays on call from 5:00 p.m to 6:00 p.m.

Only on Fridays from 5 to 6, the calls need to reach that employee.

Is there a way to achieve this in 3CX? Can it be automated?

Thank you very much!

 

[JorisR_3CX]

Hi,
One of the simplest way would be to send the calls to a queue on friday 5 to 6 . All the employees would be agent of the queue but disconnected. Then, every week, the employee that stays can log in to get the calls.