on hold

  1. Music on hold buzzing

    Hi, Recently purchased a track from Pond5 for our hold music. (Soft Easy Listening 10 Minute: Phone On Hold), used audacity as per the instructions to mix is down from stereo to mono, changed it to 8kHz and saved it out as 16 bit wav. All sounds good on my PC, can hardly tell the difference...

  2. On Hold Calls Transferred to VM Automatically

    Hello, Running V18 and I have an issue where calls are placed on hold by a user using a yealink t46s phone. After about 1.5 minutes, the caller on hold is transferred to the user's 3cx personal extension voicemail. I have looked all over and can't find a setting that is now making this...

  3. Custom On Hold Music Choppy

    The boss (the big boss) wants to change the on hold music. No problem I tell him... 2 days later, still struggling to get something that works. Initially I tried using Audacity to record the tune he wanted from an online source. It went fine, and I was able to make it the correct format for...

  4. Soundfile instead of ringtone, etc.

    Hello, I am trying to change the ringtones for my companie. Out of Office, on hold already working on our Call Queues. What I need is to replace the standard ringtone when waiting for someone answering my call. Already read a lot I need to make this change on my provider? The problem is we...
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