pause

  1. dredd0606

    Outbound Dialer DTMF entry?

    Hi guys, I've searched but haven't had any luck, so I'm hoping someone here can assist. A client of mine wants to be able to initiate a call with their corporate support team, make a selection via the support IVR, and then transfer one of their callers to this call. In other words, they don't...

  2. Adding a dialing Pause

    Hello! My 3CX is hosted, Version 18.0 Update 4. I have researched and read a lot of forums and threads were it clearly states that 3CX does not support a Pause when dialing and external number with and Auto Attendant and you would like to have the phone system to automatically enter the...

  3. PCI Call Recordings

    Hello, is it possible to pause a call for a company to take a credit card payment - then resume the call recording when it's done ? How will it know all digits are in place? Is this inherent to 3CX or are 3rd party tools required.

  4. Pause queue member

    Hello, Currently 3CX Queue Agents has only two statuses - Logged In and Logged Off. Our customers often ask for Pause in Queue status to be able to set it for after call tasks or lunch time. The Pause status should be seen in Agent login reports as well. Thanks!
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