phone

  1. Change provisioning server

    Good day, We want to change the local IP address of the 3CX server. If we do that, the provisioning links configured on the phones become invalid, is there a way to change the IP address without causing issues for the phones? I would like to clarify that the provisioning URL is manually...

  2. Solved Cannot Move Phone to Different Extension

    System: Enterprise 16 SIM Version: 20.0 Update 0 (Build 1620 Release) One of our clients running on V20 had a phone break on them and they wanted one of the infrequently used phones moved to the user's extension with the broken phone. I removed the "bad" IP phone from x1017 and removed the...
    • RHopkinson
    • Thread
    • phone snom 3cx
    • Replies: 5
    • Forum: Snom

  3. Making an already deployed T53 into a router phone

    Hi, I've got a T53 handset which has already been provisioned and has very recently been installed in a remote location. It is not currently set as a router phone/SBC, but I now need to somehow make that handset a router phone. I can't see an option to do that on the 3CX side unless I've missed...
  4. KMorley

    How to copy and customize a phone template?

    We are running V20 Hosted with Snom D785 phones and need to customize templates to add proprietary features supported by SNOM that are not available in the 3CX admin console. I am trying to follow the documentation: https://www.3cx.com/docs/custom-ip-phone-templates/, but it appears those...

  5. 3CX Windows app support CTI mode - Handdset (yealink)

    Hello, I could not find it else where but will the new app be supporting CTI mode with Yealink Handset? In the old 3cx phone client it was supported, in the desktop app not at the moment. (will work if you have provisioned your 3cx mobile phone) But will there be an option to call through the...
    • Vinnied
    • Thread
    • 3cx handset phone yealink
    • Replies: 4
    • Forum: Windows

  6. problem when returning fanvil version X6U (downgrade)

    Tenho a versão v2.0 (2.12.16.20), mas quero voltar para a versão V1.0 (2.4.12). Ao tentar retornar a versão, uma mensagem aparece no telefone: "Arquivo inválido!". Como posso reverter a versão?
    • lucas_souza
    • Thread
    • fanvil fanvil x6u firmware help phone
    • Replies: 1
    • Forum: Fanvil

  7. Solved Extensions are calling themselves for no apparent reason

    Hello, I am using 3cx v18, but I have an issue. Extensions are calling themselves for no apparent reason. For example, extension 111 is calling 111. Why is this happening?
    • a.orxan
    • Thread
    • 3cx 18 call call back phone
    • Replies: 7
    • Forum: Other

  8. Phone recommendation?

    Hello, We have a customer who is dealing with some issues with their current phone (Snom D735). They are using this in an exam room trying to utilize as a 3 way call phone with one of those callers being an external caller. They have been reporting quality issues and are requesting to try a...
    • Cdim98
    • Thread
    • phone
    • Replies: 2
    • Forum: Other

  9. Phonebook not displaying

    Hello All Hope all is well! I have a small issue with our physical phones the are not displaying the phone book or the numbers that have been loaded onto the 3cx system. I am not sure what the issue could be all I know is on my 3cx mobile application I see the numbers that have been added to...
    • DylanB
    • Thread
    • phone phonebook two physical phones yealink
    • Replies: 2
    • Forum: Yealink

  10. Datev 3CX Integration - Lack of information transfer (brokering)

    Currently there is a reproducible error in the 3CX, which exists since V16 up to the latest V18. In case of forwarded external calls that are transferred internally via brokering (e.g. external call comes in, colleague brokering to colleague, or secretary brokering to boss), only the brokering...
    • BPG IT
    • Thread
    • brokering call datev extern information integration number phone secretary transfer
    • Replies: 4
    • Forum: Other
  11. Richard Kane

    Export Phones list into CSV nativly in 3CX

    Is there ANY way of exporting the phones list in 3CX to a CSV either by querying SQL or some kind of file within the 3CX system directory folder? Would be very helpful to get this information so one can filter out phones that need to be upgraded manually due to too out-of-date firmware. Also...
    • Richard Kane
    • Thread
    • 3cx 18 firmware phone upgrade
    • Replies: 1
    • Forum: Other

  12. 2 SIP trunks from the Same Provider

    Hello everybody, Recently I came up to an issue,that I can't figure out how to solve. I have an on-premises appliance of 3cx. Untill now I was able to have two sip trunks from same provider(Cosmote GR). But for a week now, one of those two doesn't come up. After some communication with...
    • mikelpapamike
    • Thread
    • cosmote greece landline phone sip sip trunk
    • Replies: 2
    • Forum: Other

  13. Unable to Update Phone Firmware since upgrading to v18

    Hello, yesterday we realized, that pushing fw upgrades to the phones via 3cx is no more working for us We are using several Yealink T57W phones I've attached a screenshot of the log-file. Is anyone having similiar problems? Thanks Lukas
    • doestreicher
    • Thread
    • phone upgrade firmware yealink provisioning firmware
    • Replies: 2
    • Forum: Other

  14. We are trying to set 3cx in a Polycom Trio 8800

    Hi team! We are trying to set a Poly Trio 8800 as a 3cx phone manually, and we aren't being capable to make it. We were looking at the 3cx activity logs and we see that the phone calls we make from the device are arriving in 3cx, but it is denied due to a proxy issuee. We aren't being capable...
    • Lucas Perussi
    • Thread
    • phone poly polycom realpresence trio 8800 registration sip trio
    • Replies: 0
    • Forum: Other

  15. Under Review Snom: How can I choose the IP for getting firmware updates?

    Using current v16. I've a 2 interface setup: one for internet uplink & administration (192.168.1.0/24), one for the phones (192.168.20.0/24). The problem: for firmware updates for the phones (Snom D345), 3cx uses the ip from the first network, which is not reachable from the phones's subnet...
    • mifritscher
    • Thread
    • firmware update network phone
    • Replies: 10
    • Forum: Snom
  16. Lucas B

    Send phone number to an app

    Hi, I'm trying to make 3cx to send the phone number of the caller to an app of mine. My application isn't a CRM, and i'm not trying to open the contact card in 3cx, so i feel like the CRM Integration doesn't fit for what I'm trying to do. I'm using the web version of 3cx. A solution i found was...
    • Lucas B
    • Thread
    • application integration phone
    • Replies: 7
    • Forum: Other

  17. Configuring phones and extensions separately

    I previously stumbled upon a setting that would unlink the Phones settings page from the Extensions settings page, such that a phone could be added without assigning an extension. I skipped over it as I didn't have a need at the time, but now configuring phones and extensions separately would...
    • CaseySparks
    • Thread
    • advanced settings dashboard desk phone config extension phone setting settings
    • Replies: 4
    • Forum: Phone System / PBX
  18. EarlGrei

    One Phone : Multiple Extensions

    Is there way to provision one phone with multiple extensions? Its a feature we have with Asterisk but from what I am seeing so far I am thinking its going to be a manual process. Any thoughts?

  19. Is the YeaStar TA100 (Analogue Adapter) Compatibile with 3CX?

    Hi All, Does anyone know whether the YeaStar TA100 Analogue Adapater will work with 3CX? https://www.yeastar.com/analog-telephone-adapter/ We have a situation where we want a (3CX) extension in an office which has an old analogue phone line to it, but nothing else. We figured we might be...

  20. re-assigning a phone to another extension (not working)

    15.5.15502.6 with fanvil x4 with 3cx firmware 2.4.0.5572 i had hardware problems with the phone at one extension and decided to swap it out with a phone at another extension (that was not being used) i deleted both phones from both extensions removed the defective phone from the network reset...
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