polling strategies

  1. ASheng

    Feature Request: Add "Skill Based Routing – Longest Waiting" as a queue polling strategy

    **Current behaviour** Skill-based routing currently offers four variants: SB Ring All, SB Hunt Random Start, SB Round Robin and SB Fewest Answered. "Longest Waiting" exists as a standard polling strategy but cannot be combined with skill groups. **Request** Add a fifth variant: within the...
    • ASheng
    • Thread
    • polling strategies queue skill based routing
    • Replies: 0
    • Forum: Server

  2. Queue polling strategy, fan out

    Hi I have had a number of clients want to have a call ring at reception extensions, then if un answered on the first poll, ring an additional number of extensions and the next poll ring more extensions. So effectively fan out across multiple departments if a call isn't answered. We have...

  3. Polling strategy

    Hello, I want to create a polling strategy where first Agent A is called then Agent A and B after that Agent A, B and C and so on. What is the best possibility to do this? Would be nice if there will be a option to do this. Best regards, Jim
  4. JamesHD

    Additional Polling Options - Advanced Skill Based Routing

    It would be useful to have the option of a polling strategy that was similar to skills based routing, in that you can assign agents to different Skill Groups, but choose when the groups are polled rather than the additional Skills Groups only being polled if no one is present in the previous...
    • JamesHD
    • Thread
    • overflow polling strategies skills based routing
    • Replies: 0
    • Forum: Server
  5. David B. Kite

    Multiple Queue Polling Strategy Question

    Background: I manage a 3CX server for a contact center that has over 30 queues. Each queue is for a specific client, so when the agent answers the phone they can answer in the clients name and the caller hears an intro message about who they have called and that the call will be recorded. The...

  6. V16U3 - Linux - Queue Polling Hunt 3 Random

    We have a few monthly reports for our Tech Service Queue and it was brought to my attention that some things seemed odd. With people working remotely these days things were a bit off and most of the oddness was explained. I was still wondering about the data in our Queue Performance Overview...
  7. Escobar Lopes

    Multiple polling strategies on the same call queue

    To be able to enable 2 or 3 polling strategies in the same queue, thus avoiding a cascade between two service queues, because if the cascade is made, the first queue will be affected by abandoned calls. Example: By enabling multiple strategies, it will allow to select the first strategy and the...
    • Escobar Lopes
    • Thread
    • call quees management call queues multiple polling strategies polling strategies
    • Replies: 8
    • Forum: Server
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