polling

  1. JamieLewisIBT

    Call queue incoming call stopping dialling from Desktop App

    Can we request the once you have rejected a call from a queue that the polling will stop for that user, or at least do the next poll after 15 seconds to allow dialling to commence.

  2. Agent does not see new, untaken messages after returning from DND

    Example scenario: Agent AA, AB and AC are taking care of incoming chat messages There are customers CA, CB, CC, CD and CE, agents see their incoming messages, two last messages are waiting to be taken, so all agents see those messages Agent AB has dentist's appointment, so he/she leaves for...

  3. View Polling Stats

    Hello, I am having issues finding reports that show me how many times an agent's line is being polled by the Queue Manager. The only way I seem to find this number is in the Abandoned Calls Report, showiing how many times the agents are polled before the call is eventually dropped by the...

  4. Solved 3cx sends INVITE to IP phones with same From and To header

    Hello, I have noticed that 3cx sends INVITE requests to my IP phones, having the phone's number in the From and To headers. Also, there is a Content-Disposition header which includes a "signal; handling required" value. The Message Body is xml, as seen in the attachment. Just mentioning this in...
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