portal

  1. Wrong version in portal

    Hello, I wanted to upgrade my 3CX subscription because it goes back to 4 simultaneous calls. When I tried to upgrade, the system told me that I have an old version and can't do upgrade. On the 3CX portal page my version is marked as "16.0 Update 0 (Built 504)" instead of the "18.0 update 6...

  2. Machine is not reachable. Please check the internet connection and firewall settings of this network.

    Hi there, We have been running our 3CX on Google Cloud but recently we migrated our system to Digital Ocean. Everything seems to be working perfectly fine. We are able to make/receive calls as well. But for some reason in the 3CX portal it gives this error message "Machine is not reachable...
  3. cduncan614

    Solved Office 365 button missing

    Hey Folks, When I went to configure my 3cx for Teams integration, I went to my portal, and then to settings and noticed that the Office365 button is no longer visable. 3cx is hosting my PBX so I'm at loss of how to proceed. Has anyone else seen this and if so, how did you fix it?
  4. DaleT

    Subscription Expires today and "A system service is down and affects telephony"

    My subscription is set to expire today. When I logged in to the portal to pay for another year, I am seeing "A system service is down and affects telephony" at the top of the page. After I paid for another year and refreshed the screen I am still seeing this error. I am assuming they are...

  5. Solved v16 - Editing of Extension is not Allowed

    I'm a bit stuck on this one so figured I'd reach out to the community. Ever since an upgrade from v15.5 to v16, one of our customers has been unable to see a particular extension in the management portal. The extension still appears in the "Phones" tab, however, when double-clicking to edit the...
    • NZ_Jayson
    • Thread
    • edit editing error group invisible management permissions portal v16
    • Replies: 2
    • Forum: Phone System / PBX
  6. accentlogic

    Add port and full version number to Install list on customer.3cx.com

    The Customer/Partner portal page at https://customer.3cx.com/prm/myinstalls.aspx currently defaults to use port 5001 when clicking on a Domain/FQDN and only shows the Major version number of the install (15.5.0, 14.0.0, etc) Please pull the HTTPS port from the install so that a click of the...
    • accentlogic
    • Thread
    • partner portal port portal version
    • Replies: 2
    • Forum: Server
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