prompt

  1. IKORE

    Chosing Option while message being played

    Configured Digital Receptionist both tried standard and DTMF, but users have to wait before the message finishes. Is there a way that users can select option before it finishes playing the message.

  2. Need Creative Ideas for Digital Receptionist Repeat Prompts

    Hello, We have a digital receptionist for our mainline into the office. In the past we have had "Destination for invalid or no DTMF input" set to repeat prompt. This was not an issue until last month when someone called in on our rarely used toll free number and just sat in the queue for the...
  3. ChrisTTG

    Play a prompt/sound to agent before a queue call is Connected

    Commonly described as a whisper to an agent when a queue call comes in. When an agent answers a queue call, just before it is connected, a custom audible message is played (Example "Sales UK"). Something unique to the call queue. Allowing the agent to identify and prepare for the incoming call...
    • ChrisTTG
    • Thread
    • agent audible call connected message prompt queue whisper
    • Replies: 0
    • Forum: Server

  4. Very long delay in playing Prompts

    Hi, I have a simply schema. I direct call to Digital Receptionist, I hear announcement. I interrupt the announcement by selecting e.g. 1 The call is redirected to next prompt (Digital Receptionist) My issue is that, I hear very long delay between 1st and 2nd prompts (~3 secunds) Is there a way...
  5. bbnet

    On-Hold Music per queue

    Hi, Our 3cx decided to ignore per queue settings for music on-hold when someone puts caller on-hold. When someone rings in, chooses the IVR option and goes to queue, he gets correct on-hold music as set per queue until answered. Which is correct. But once agent puts caller on-hold during...
  6. RogerS

    Implemented Manage prompts under Digital Receptionist and Call Queues

    We miss a "Manage prompts" under "Digital Receptionist" and "Call Queues" like the "Manage greetings" for the voicemail. We are currently unable to delete a prompt unless to go directly on the 3CX server under %programdata%\3CX\Instance1\Data\Ivr\Prompts\.
    • RogerS
    • Thread
    • call queues digital receptionist prompt
    • Replies: 2
    • Forum: Server

  7. 3CX Prompting for Outlook Credentials on Logon

    Hi, I have a client using 3CX. He's running windows 10, is on Office 365 and using Office 2016. Every time his computer starts up, I believe 3CX prompts for his Outlook credentials. His Outlook starts manually, so it is not outlook calling for them. Has anyone encountered this before and know...
    • Jord
    • Thread
    • credentials outlook outlook add-in prompt
    • Replies: 5
    • Forum: Other
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