provision

  1. Fanvil w610w firmware downgrade

    Hi everyone! I made the mistake of upgrading a Fanvil W610W phone to firmware version 2.14.0.31.5 and I would like to downgrade it to 2.14.0.19. I tried updating through the 3CX website, but the phone just reboots. I also tried updating manually via the phone’s IP, but it says “failed.” The...
    • autsmash12
    • Thread
    • downgrade firmware provision
    • Replies: 1
    • Forum: Fanvil

  2. Provision Issues - Yealink

    Can I get some help. We are trying to provision our Yealink phones to 3CX and have followed the instructions and videos that are out there, but it is still not working. We did manage to change a phone to have the 3CX background and have some of the information, but it still has no service and...

  3. Solution for provisioning errors on the 3CX mobile app after upgrade to v20 (Android & iPhone)

    Upon upgrading to v20, more than a few users from different instances could not longer access the system through their 3CX mobile app. When they would scan the QR code from their user screen or the web client, they would receive an eror message, typically 404, even though the FQDN resovled to...
    • Jim_NX
    • Thread
    • .3cxconfig mobile app provision provisiong qr code v20
    • Replies: 0
    • Forum: Android

  4. Fanvil 3x Provision Parameters

    Hello, I would like to know if there is a documentation that includes all the provision parameters of fanvil phones like there already is with yealink. I have a used provision that use this type of parameters for an example...
    • TheCourierr
    • Thread
    • documentation fanvil provision
    • Replies: 1
    • Forum: Fanvil

  5. Solved Yealink Phones Not Provisioning

    Hi Guys I need some help here. Running Debian 3CX 18.07.312 My phones are showing up in Phones tab, when i add them to extension nothing happens? Have tried multiple reboots and adding again Have 5 sites running the same config and no issues whatsoever, this is a new Pbx device i got from...
    • xandersky
    • Thread
    • debian 3cx provision provisioning yeahlink
    • Replies: 4
    • Forum: Yealink

  6. Minimum ID Length Error

    So 3CX is forcing me to create longer ID's and passwords. See attached. This now means I can't set up a Yealink T42G, I believe this is because of the mismatch between the ID and extension. Does anyone know how to resolve this?
    • ct8916
    • Thread
    • provision t42g yealink
    • Replies: 10
    • Forum: Yealink

  7. 3Cx secondary SIP server

    Hi, i would like to know how can i add in 3CX provision a secondary SIP server in case the main SIP fails, i can add it manually on grandstream 2130 but obviously i wanna make it under provision; thanks.

  8. Solved Fanvil X3U New Firmware Makes Font Black

    Hello, We've installed a lot of new Fanvil X3U phones for a customer at a new site. Upon startup the phones are discovered with firmware version 2.2.3, and provision as expected. At this time everything appears okay, with the time and date font set to white, which works well against the...

  9. Unsupported Gigaset DX800A Provisioning Template Created

    Hi All. The PBX is working fine and the mobile app works great too - SIP trunk yet to be provisoned. I've been asked by the powers that be to provision these Gigaset DX800A handsets. Before we even get to the fact that these models are 'unsupported', I've followed the steps outlined in the...
    • ayazaali
    • Thread
    • gigaset models phones provision templates
    • Replies: 3
    • Forum: Other

  10. Move phone from one SBC/site to another SBC/site on same PBX

    I have multiple sites that have SBC's installed and connected to the same 3CX in the cloud. If I provision a phone at my site behind an SBC, will have have to re-provision the phone if I ship it to a second site that has its own SBC? I want to pre-provision everything at my site and then ship...

  11. Solved Fanvil X210 / X6U Provisioning Issues

    3CX Version 16.0.9 On Premise 3CX Server (Windows 10 Pro X64) Provisioning Method: Local No Custom Phone Templates Firewall Checker Passes Phone Makes/Models: (5) Fanvil X210 v2.2.13 (14) Fanvil X6U v2.2.13 / v2.2.11 / v2.05 (50) Fanvil X3SP v2.12.1.7297 (1) Fanvil i18s v2.6.0.6682 (1)...
    • Chad Cyr
    • Thread
    • fanvil provision provisioning x210 x6u
    • Replies: 4
    • Forum: Fanvil
  12. Stulander

    Solved Factory reset of Snom D717 does not send multicast packet

    Hi, I have read the following article: https://www.3cx.com/docs/plug-and-play-ip-phone/ I deleted a bunch of phones from 3CX (little X button on the far right): I factory reset the phones (power off, hold #, power on, option 1) as per: https://www.3cx.com/sip-phones/factory-reset-snom/ I...

  13. Remote provisioning Yealink T42s

    Dear all, I'm trying to provision my Yealink T42S but I could not get it to work at all. I have tried the following: (1) Disable trusted certificates on the device; (2) Disable SSL/SecureSIP Transport and Ciphers (Settings > Security, scroll down to the bottom of the page and untick) (3)...

  14. Is there a way to provision Avaya H229 on 3CX?

    Hello! I am new here. Have successfully installed 3CX and firewall check gave me the green light. ;-) I have an Avaya H229 to play with, is it compatible at all? It has been detected on the dashboard, but on the dropdown menu it is not listed. The Avaya datasheet for H229 say it works with...

  15. Upgrading to V16. Re-provision Phones?

    If I've missed a post or information, apologies, but I cannot find a definitive answer anywhere and I have not personally performed a full version upgrade. Assuming all upgrade pre-reqs and procedures are met correctly, I now will have a fully updated v16 system. What actual steps are required...

  16. HTEK UC924 Phone does provision account credentials but no other settings

    Hello! We have an off-site office with 3 HTEK UC924 Phones and 2 of them won't provision language settings or Function Keys settings. Like the title says it does provision account credentials so the phones can receive en make calls. I already set the phones back to factory default but this...

  17. no provisioning - NUCC7PJYH

    Hello, when we started to deploy 3cx for our clients, we used NUC5CPPYH, this model is tested and supported by 3cx (https://www.3cx.com/docs/intel-nuc-appliance/). It was fine. Few months ago, our supplier propose us to sell another NUC version, NUCC7PJYH, at the same price (and say us he cant...

  18. Snom 300 Not Reg.

    Hi all, new here and new to system. I recently took over a 3CX system that uses Snom 300 devices. The 3CX software was very old and never activated. It meant that you could only make 2(?) calls at the same time. We bought a license, uninstalled the old software and installed the latest. Now...

  19. Setting up backup OnPrem PBX - Can't Provision Phones

    Hi all, I'm trying to set up a backup computer with 3CX as a way to minimize downtime in case the unforeseen happens to my main PBX, I can quickly swap it out and be up and running. So I took a backup of my current system, copied it over to the new machine, restored it, and connected it in the...

  20. Bria Softphone provisions two instances for one softphone.

    We use the Bria softphone because we can select an outbound callerID. This is only happening to one extension. When I log in the extension from Bria is create two softphone instances under "Phones" http://prntscr.com/l0xdk3 When I close Bria one of the two instances is removed When a call...
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