queue call center

  1. V20 Queues not queuing

    Hi All, I’ve recently rebuilt a v20 server and in the process on configuring it back up from scratch and either I’m tired and I’m missing something obvious or I’ve just fluked it all this time in my old setup and feel a bit foolish asking. But why when using a call handling queue with a DID...

  2. Calls randomly dropping upon transfer to queue

    We have an enterprise 3CX installation and have calls that will randomly drop. The call comes in and get an announcement to select an option in the digital receptionist and that sends the calls to the specified queue. Once selected the caller is sent there and the hold music may play for a...

  3. Queue users not receiving calls

    I have a queue whose users show as being logged in however incoming calls just ring once, a message plays that says "There are no available agents in this queue at the moment" and disconnects calls. Why are calls not getting to the users?

  4. Longer queue callback wait time

    Currently: Callbacks in a queue currently expire after the same time set on "max queue wait time". This creates customer satisfaction issues for people who have asked for a callback, but then their callback fails after say 10-15 minutes on hold in the queue. The queue does send "callback...
  5. miguel.romero

    3CX Cloud y SBC Local se mezclan las llamadas entre extensiones

    La arquitectura desplegada es: 3CX Cloud (Servidor dedicado) <--> 3CX SBC <--> Teléfonos IP Yealink Hay configurada un Call Queue con 3 agentes para todas las llamadas entrantes. Los teléfonos son Yealink T29G. Cuando un agente está hablando, de repente esta llamada es enviada a otro agente...

  6. Web-CallBack (&, or) WebRTC from company Website

    Request is simple for our customers ; at least put back and maybe evolved features removed in existing version (existing in 12.5) We need to link website visitors with 3Cx considering that, visitor initiate the action from a website company button. 2 technicals ways: one or other, or idealy...
    • Clément MUTZ
    • Thread
    • call back call back callback queue call center webrtc
    • Replies: 5
    • Forum: Server

  7. In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

    Call center supervisors do not let agents to change the queue once the agents assigned to queues. Queue toggle (login/logout) option in 3CX phone client should be an admin privileged option.So user should not be able to change or logout from queue without supervisor/admin permissions.This is a...
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