queue call

  1. Configuration Questions

    Hi everyone, I'm currently configuring a 3CX Multi Company installation and have run into a few issues that I haven't been able to solve. I've searched through the documentation and experimented with different configurations, but I'm still stuck. I'm hoping someone with experience running...
    • cict
    • Thread
    • abandoned queue calls makecall multi-tenant queue call
    • Replies: 9
    • Forum: Phone System / PBX

  2. Monitor Connection Quality of call in Queue

    We are running Version 20 Build 6 Hosted. We have a few users who have experienced call quality issues so we keep the "monitor connection quality" on those extensions so I can review any problem calls they have. We also have a Queue that is active during lunchtime so the receptionist can take...

  3. change status in queue

    Here is the scenario I want to configure: I have a queue with only one assigned agent. When the agent is in the “Available” state, they can receive inbound calls. After a call ends, the agent needs time for after-call work. This after-call work duration is unpredictable – it might be 1 minute...
  4. jim@valley-tel

    Calls Lost in Queue can't be answered.

    Having an issue with a self hosted V20, update 551. A caller will become "lost in the Queue"; All phones in the queue will ring (Ring ALL) but no one can answer the call. The event log shows an event 105 and Lost Call in Queue Main Ring (800) from Caller ID 'XXXXXXXXXX' Queue: 800 [Main Ring]...

  5. Target agents already on a call. Requires "accept multiple calls option"

    Hello, Running 3cx version 20.0 Have a queue that is set ON for the option Target agents already on a call. Requires "accept multiple calls option". Have an extension and member of that queue above that has set the option ON for Accept multiple calls. Yet when testing the option it does not...

  6. Solved Call Queue Panel Issue

    Hi Everyone, I've upgraded our 3cx last weekend from v18 to v20 and used the backup I created to restore my configurations, extensions, trunks, etc... This is hosted by the way in Digital Ocean. We noticed that the Queue panel is not working properly where if agent 1 park a call, and agent 2...

  7. Cannot find setting to allow Queue members to receive calls while on a call

    I must be blind, or in the latest V18 version maybe the setting moved somewhere else but can someone point me to the setting that allows a call to ring a queue members phone while they are on another call? Thanks!

  8. Queue Callback Fail to call customer

    When a caller requests a callback the callback rings the the queue user and when the queue user answers the call hangs up. Logs show: "Callback to number 22564855 was requested from Queue 8001 by caller 22564855Caller: 22564855Queue: 8001 [Enquiries]" "Failed CallbackCallback to number 22564855...

  9. Call Queue Issue

    This is in a self hosted environment but it won't let me post there: Our client's location is a non-profit restaurant and use fish fry Fridays as a primary means of fund raising. They use volunteers to man the phones. They have 4 phones that are used but don't always have 4 people to man them...

  10. Solved Tagging not showing on Yealink

    Hi all, I have set a queue and a ring group to prepend the queue/ring group name on an incoming call. This shows fine on the 3CX app but on a yealink phone it displays the caller ID - is there a way to set this to behave like the app? Kind regards, David.

  11. CFD not ringing as designed.

    I have a PBX that is using a CFD (Call Flow Designer) app for time-based conditional routing. What it is programmed to do is on Tuesdays, during the clients lunch break, all calls are to be routed to a "LunchBreak" IVR. This is supposed to occur between 2p and 3p each week and should affect the...

  12. Wrap Timer for Missed Queue Calls

    We are using a Skill Based Routing queue but have run into issues when there is an available agent in Tier1 that does not answer and the call continues to ring them instead of ringing any of the available Tier2 agents. (Calls are only offered to Tier2 when no Tier1 agents are available and...

  13. Error in Call in serviced

    I am seeing abrupt behavior. When the SLA for the queue has been reached, it is showing me that the call in serviced =1, while two agents are in a call at that time for the Queue. Then why it is showing 1 in call-in service? Attachment is for reference
  14. kinetix

    Reporting Adjustment for Calls that Start in the Queue and Land at Extensions.

    Would like to see Queue Reports able to accurately report on Inbound Queue Calls that might get transfered to a Queue Agent's Extension. For example, the Agent sees a Queue Call in the Switch Board that has Breached an SLA and they opt to Transfer that call to their Extension. This call...
    • kinetix
    • Thread
    • agent agent reports call reporting queue queue call
    • Replies: 0
    • Forum: Server
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