record call

  1. Call Recording on Teams

    How do I enable call recording on Teams? I can dial out using the Teams client (routed through 3CX), but the "Start Recording" option is greyed out. Is there a setting somewhere to enable this?
    • bigboy101
    • Thread
    • 3cx integration with teams record call teams direct routing teams integration
    • Replies: 1
    • Forum: MS Teams

  2. Recording call in ZOHO template

    Hello, There is a new feature in ZOHO CRM, it is now available to add recording calls in calls informations. It would have been good to modify the template with ZOHO for adding this feature and choose yes or no in the 3CX CRM template. Thank you,
    • Mirgon
    • Thread
    • record call template zoho crm
    • Replies: 0
    • Forum: Server

  3. Call queues, recording and turning off the opt in/out feature

    Is it possible to use call queues and have recording on by default without the opt in or opt out? We live in a signle party state, meaning we don't need their consent to record. Our greeting states that all calls are recorded. Is it possible to disable the opt in/out feature?

  4. Can't see recording

    Hi, I have a problem with a user in the web client, I can't see the recording view option, but other clients show it. - I have a Professional 3cx license, - I have enabled the option to check the rights of the extension from the console, which should allow viewing of the recordings. Can...
    • m.cafagna
    • Thread
    • problem record call recording permissions recordings
    • Replies: 1
    • Forum: Web Client

  5. 3CX Shows records in Record tree after day / day and half

    Hello everyone, I need help and advice. From the last update of 3CX something very strange happened, all new recordings are visible but with a missing book icon in front of them (if you download them they have the talk time but are empty) the old recordings of day / day and a half with an icon...

  6. Unable to record normal conference calls on 3CX Hosted

    3CX Version, e.g. Pro Annual Hosted Server OS: hosted instance Is the 3CX Server Hosted and where? Hosted by 3cx IP Phone Make/Model/Firmware: mobile app for iOS Provisioning Method: Local / VPN / STUN / SBC: SBC for local ip phones (not involved in the problem), direct for iOS apps Trunk...
  7. voipdevice

    3CX stops record call when it transferred to another trunk

    Hello, Our client has Siemens Openstage PBX. We connected it with 3CX by trunk. When incoming call transferred by 3CX user to Siemens user - we have't record of all call. Only first part to 3CX user before transferring. If I opened 3CX console "Number of calls in use = 1" during the entire call...
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