Call queues, recording and turning off the opt in/out feature

[stechtn]

Is it possible to use call queues and have recording on by default without the opt in or opt out? We live in a signle party state, meaning we don't need their consent to record. Our greeting states that all calls are recorded.

Is it possible to disable the opt in/out feature?

 

[PanagiotisL_3CX]

Hello,

The option can be disabled in the Queue settings > Advanced tab.

 

[stechtn]

Hello,

The option can be disabled in the Queue settings > Advanced tab.


View attachment 36610

There's only two choices, opt in or opt out. That's what I want to disable and just record all calls. I'm guessing this isn't possible.

 

[PanagiotisL_3CX]

Just uncheck the option "Queue recording" at the top.

 

[stechtn]

Just uncheck the option "Queue recording" at the top.

Will calls to the queue still record?

 

[PanagiotisL_3CX]

Yes, recordings are done on the extension level. Provided that the option to record calls is enabled for the queue agents, calls will be recorded.

 

[stechtn]

ok. will test... assumed recording for queues had a different control didn't think about the extensions being set to record.