recording logs

  1. Multiple API Issues: CallHistoryView Stuck on Old Data, and Null attached_data in WebSocket

    Version: Enterprise 8SC v20.0 We are in the process of integrating our application with the 3CX API and have run into several critical issues. We have successfully set up an API user (Service Principal) in the Admin Console and are able to get a Bearer token successfully. Using the token, some...
    • faveo
    • Thread
    • api api crm integration api integration call log callconrol callcontrolapi recording logs websocket
    • Replies: 2
    • Forum: Phone System / PBX

  2. Recording email not received

    Hello guys, is anyone experiencing a problem where the email for the recording does not come? The thing is, this happens sporadically, more times the emails are arriving. How could we recover recordings? Best regards, Ruzzel Riese

  3. The call recording history comes up again and again.

    Call recording history can only be viewed from the app for a certain period of time. Scrolling loops through the same history from the first date. From the management console, there is an older history, but is there a fixed period of time for the call recordings that can be viewed on the app? It...
    • yono
    • Thread
    • desktop app recording recording logs web client
    • Replies: 3
    • Forum: Web Client

  4. Phone Recordings

    Hello, Anyone with access to the admin portal has full access to all user recordings. Is it possible to restrict this to a certain group? Thanks,
    • Melladay
    • Thread
    • admin console recording logs recording permissions
    • Replies: 3
    • Forum: Web Client

  5. Determine who has downloaded or viewed a recording

    Hi, I have not found any documentation on this or found anything related to it in 3CX. Is there a way to pull the logs for who has accessed recordings for a specific user? (Whether they were downloaded or just listened to in the 3CX webclient portal) We have an executive who believes someone...

  6. 3CX Email alert and 3CX event for failing to record calls

    Occasionally with 3CX recordings are unable to be written to disk - sometimes due to user error or possibly disk issues like mounting, failure or space issues. Right now when this occurs it could be hours or more before admins realise they are not recording and potentially out of compliance...
  7. kinetix

    Call Recordings - Add Call Duration to Log Entry

    Call Recordings - Add Call Duration to RECORDINGS Page. We have had many people request the CALL DURATION be listed on the CALL RECORDING screen. This helps in finding the "30+ Minute Call", or the "45+ Minute Call" that took place at some point in time (date unknown) that someone might be...
    • kinetix
    • Thread
    • call logs call recording recording logs recordings
    • Replies: 1
    • Forum: Server
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