This is actually a repost of https://www.3cx.com/community/threads/rds-citrix-vs-v18-webclient-whats-the-future.116848, which got not a single answer and also got locked down, as well as the associated forum account. As this issue is bugging us more and more, and I've been waiting for an answer...
Hi,
It would be great if it’s possible to use the 3CX client in CTI mode on a RDS or Citrix server with a 3CX client installed on the local device\client with an usb headset instead of using a SIP phone. This way, features such as 'hot key' are available to the customers in a remote...