renewal

  1. Cannot renew 3CX V20 Self Managed license

    We have one customer who has an on-prem Self-Managed 3CX V20 server and their renewal is due in a couple of days. When we try to renew their license, the "Hosted" checkbox is permanently marked. How do we renew their license without converting them to a Hosted instance?

  2. Price change with existing quote without notice!

    Hi support, I've been offered a subscription renewal ~ two weeks ago (by email) and now tried to renew my subscription - and was suprised: the renewal price shown on the customer portal is now ~12% more than what was given in the email sent to me. Furthermore, there was no mention about any...
  3. TLCtech

    Unable to Renew license

    My license expires on the 11th. I was given permission to pay for it friday, but it just stayed on "Processing". It never went through I guess, so I tried again today. And its still frozen on "processing". How can I resolve this?

  4. SSL Renew Failed

    Hi All, I have had a problem renewing SSL since 1 march 2022 Name or service not known (activation.3cx.com:443) in Data/Logs/PbxConfigToolRenewCertificates.log No outbound firewall inside the server. What I've missed in this case? 3CX Version, 18.0 (Build 1880) Server OS Debian 10 VM On...

  5. Solved Expired certificate - 3CX generated FQDN

    We have v15.5.5 with valid maintenance running We use a 3CX supplied/generated FQDN. For some reason, the certificate has expired today and was not automatically renewed. How do I get the certificate renewed?

  6. 3cx SSL certificate renewel - windows 10 - Professional NFR

    Hi Guys, We are running 3cx Professional NFR 15.5, and our SSL certificate is expiring in 3 days. We use FQDN and Go Daddy certificate. I have no idea how and where to start for renewing the certificate. Do I have to create a CSR? I can see the current certificate is in nginx\instance1...
  7. scottcalcp

    Solved License Renewal

    We just renewed the "annual key 3CX Phone System Standard - Annual". We did this using the online renewal portal at https://customer.3cx.com/orderform/default.aspx. We originally purchased a perpetual license for 3CX Phone System Pro Edition features if that matters (not sure). The...

  8. Solved Free licence will soon expire - possible to downgrade?

    Hey all! I've seen some other threads about licencing problems, but unfortunately did not find one that reflects our situation. I'm sorry if the question has been answered and I did not find the answer. Soon our 1 Year free licence will expire. At the moment we are able to use 8 calls at once...
  9. Allen_Miller

    Solved Renewal Pricing

    We invoice customers for 3CX Maintenance Renewals in advance of their expiration. We first (in the past) went to the 3CX partner portal, looked up the correct license key and then went to BUY and entered the customer license to get the version and correct list price. We had all the information...
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